Technical Support Representative - Solar and Energy

The Technical Support Representative works both independently and as a team player, focusing on technical support through telephone calls and email communication. This position diagnoses issues and guides the customer through corrective actions. The Technical Support Representative is responsible for communicating with the appropriate internal teams to properly escalate unresolved issues to maximize customer satisfaction. Task And Responsibilities Offers email and telephone support for customer inquiries and issuesPossesses the ability to multi-task and effectively diagnose, analyze, and problem-solve via telephone and emailExcels in time management and organizational skillsEvaluates client needs for upgrades or upsells of current or new installationsDelivers application advice for Fronius team members, end customers, distributors, and dealersProvides technical support for the introduction of products, systems and processes into the marketRepresents Fronius USA LLC in a professional and respectful manner while also promoting the Fronius Way philosophyFollows escalation guidelinesAll other duties as assigned by management Welding/Solar And Energy Specific Tasks And Responsibilities Welding Supports System and Application Engineers with service calls and emailsAssists customers with Welding equipment configuration and instillation requirementsProvides product information to prospective Welding customers Solar and Energy Supports Solar and Energy Application Engineers with service calls and emailsAssists customers with Solar system configuration and installation requirementsProvides product information to prospective Solar and Energy customers Requirements Associate’s degree/Technical Certification from an accredited college or university requiredEducation, training and/or 1+ years of experience in a related fieldAbility to work independently and as a team memberProficient in use of Microsoft Word, Excel, PowerPoint, Outlook, and CRM softwareExcellent analytical and problem-solving skillsAbility to identify, make recommendations and solve customer issuesLimited travelHelp desk experience is a plusBasic electrical knowledge is requiredExcellent verbal and written communication skillsAbility to express thoughts clearly and conciselyCustomer service drivenAbility to multi-task and meet goals and objectivesAuthorized to work in the U.S. and possess a valid motor vehicle operator license Health and Safety Must comply with all safety and health standards established by Fronius USA, LLC and federal, state or local requirementsEmployees will perform duties in an office environment and a field settingEmployees will be occasionally exposed to tripping hazardsThe noise level in the work environment is usually low to medium We Offer a Generous Benefit Package Including Flexible work schedule with hybrid optionsPTO available immediately plus 11 paid holidaysEmployer matched 401(k)Medical, Dental, and Vision covered 100% for employees50% company paid Medical, Dental, and Vision for your familyEmployee Assistance ProgramShort-Term and Long-Term DisabilityFlexible Spending Accounts for Health Care and Dependent Care Fronius USA, LLC is proud to offer Equal Employment Opportunities and committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract. Are you ready for Fronius? Apply online now and become part of the Fronius family!