Technical Support Representative (HVAC)

Schedule

Monday‑Friday; 8 AM‑5 PM.

Description

As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. We are looking for career‑minded candidates who are willing to learn and grow with the company.

Responsibilities

• Enter and dispatch work orders
• Ensure that work orders have been received by subcontractors
• Verify the scheduled time and date of the work
• Enter accurate and complete notes in the system of correspondence with customers and subcontractors
• Act on all incoming phone calls
• Close all service calls in the system when work is complete
• Update customer web‑based portals
• Effectively manage the dashboard and maintain customer as well as FSG SLA requirements

Additional Skills & Qualifications

• Thrive and adapt to a fast‑paced dynamic environment
• Maintain a strong ability to manage and complete projects under tight deadlines
• Possess professional written and oral communication skills
• Maintain an ability to see the larger picture
• Retain a positive attitude with open, respectful communication

Technical Skills

• Proficient in Google Gmail, Google Apps, and Google Earth
• Proficient in Microsoft Excel
• Proficient in PDF creation and manipulation software (Bluebeam, Adobe)
• Familiarity with financial software
• Familiarity with cloud‑based tracking software platforms

Pay

The pay range for this position is $20.00 – $22.00 per hour. Individual compensation will depend on qualifications, skills, experience, job knowledge, geographic location, internal equity, and other pertinent factors.

Benefits

• Medical, dental & vision coverage
• Critical Illness, Accident, and Hospital insurance
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions
• Life insurance (voluntary life & AD&D for employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off / vacation / sick leave

Workplace Type

Fully onsite position in Round Rock, TX.

Application Deadline

September 29, 2026.

About TEKsystems

TEKsystems partners with clients to activate ideas and solutions that take advantage of a new world of opportunity. With a team of 80,000 professionals serving over 6,000 customers—including 80 % of the Fortune 500—across North America, Europe, and Asia, we provide full‑stack technology services, talent services, and real‑world application expertise. Our focus is on strategy, design, execution, and operations to unlock business value and drive transformation for our customers.