Technical Support Representative

About Our Client

The organization operates in the student housing software industry, providing solutions for managing on and off-campus housing, resident wellness, and revenue generation. It supports over 4 million beds annually through an integrated platform used by more than 1,400 clients across 25 countries. With offices in multiple countries, the program combines global capabilities with personalized service.

About the Opportunity

The Technical Support Representative serves as a primary contact for customers requiring technical assistance and product support. This role focuses on troubleshooting issues, guiding customers to solutions, and collaborating with internal teams to ensure effective resolution. It plays a key role in maintaining positive customer experiences in a fast-paced support environment.

Responsibilities

• Provide technical support and resolve customer issues via phone, email, and chat
• Manage customer inquiries and escalations through successful resolution
• Maintain performance objectives related to call quality, customer satisfaction, and case handling
• Apply critical thinking to analyze and solve technical problems
• Communicate proactively with customers, setting expectations and providing timely updates
• Collaborate with colleagues across teams to resolve client concerns
• Conduct screen-sharing and remote troubleshooting sessions
• Support additional projects based on business priorities

Requirements

• Minimum of 1 year customer service experience, preferably in technical or software support
• High School Diploma or GED
• Strong verbal and written communication skills
• Ability to handle multiple customer interactions in a fast-paced setting
• Proficient troubleshooting and problem-solving skills
• PREFERRED: Associate or Bachelor’s degree
• Experience with CRM platforms such as Salesforce or HubSpot
• Basic SQL knowledge
• Experience supporting SaaS or software products

Pay Range and Compensation Package

US Salary Range $22.15 to $24.04 USD per hour

Benefits & Perks

• Health care coverage
• Paid time off
• Life insurance
• 401(k) plan with company match for eligible employees

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.