Technical Support Representative

Company: PenTeleData WFH 2 Day Flex Shifts: 7AM-3PM or 3PM-11PM (after training, includes weekends and holidays as scheduled) Pencor and its subsidiaries are Equal Opportunity Employers Next paid training class will start on October 19, 2026 and will be conducted Monday-Friday from 7AM-3PM for 3-4 weeks. Candidates must be able to commit to the full training period in order to be considered. Employees are required to work "in house" during their probationary period. Once completed, employees may be switched to a hybrid work-from-home schedule, as long as required performance metrics have been met. Work-from-home status is subject to change based on performance. Work-from-Home Requirements Established residency in PennsylvaniaA quiet space, free from distraction during work hours.An Internet connection of at least 100 Mbps, preferably hard-wired (Ethernet) from the modem to your company-provided equipmentMust maintain minimum performance metrics as defined by leadershipIn the event of disruptions resulting in a poor Internet connection or in-home disruption to perform work, must be able to report to the office Technical Support Representatives are the first point of contact for many customers. Providing outstanding service and exceptional support, as well as fostering positive interactions with customers are our top priorities. These values continue to strengthen our relationships with customers and set us apart in this fast-paced, growing industry. General Duties Include Handling customer interactions via inbound and outbound calls, chats and emailsTroubleshooting an array of support calls for various products and services offered by PenTeleData and its partnersWorking with other teams and departments to route calls and casesMaintaining appropriate records of customer interactionsPerforming special project work as assigned by leadershipOther duties as assigned Qualifications H.S. Diploma or G.E.D.Established residency in PennsylvaniaPrevious experience interacting with customers on a daily basisTroubleshooting experience with Windows, Macintosh and mobile platforms recommendedTroubleshooting experience involving various computer issues recommendedUnderstanding basic networking and internet terminology and softwareStrong Communication Skills - Oral and writtenStrong Typing / Data Entry SkillsExcellent Customer Service Skills / Soft SkillsStrong Organizational SkillsAbility to multitask in a face-paced environment Ability to adapt to change and the changing needs of the companyAbility to work effectively and professionally both independently as well as part of a team INDHP