Technical Support Professional

About the role

Technical Support Professional at IBM Corporation, Durham, NC. Manage internal z/OS Communications Server by guiding functional objectives and technologies and supporting a large scope of z/OS Communications Server components.

Responsibilities

• Lead, develop and resolve complex customer z/OS Communications Server issues including software defects, system configurations and/or performance optimization.
• Document technical findings and solutions in customer relationship management tools, including Salesforce.
• Perform diagnosis of z/OS TCP/IP and/or VTAM dump analysis, logs and networks using packet tracing tools and system dump analysis tools to identify and resolve software defects, system configuration, network connectivity issues and performance optimization.
• Design, develop and maintain scripts and utilities using REXX and Assembler programming languages.
• Resolve customer issues and internal issues during the ongoing development cycle using scripts.
• Perform root cause analysis of technical customer problems within the scope of identifying the failing line of code.
• Identify the code fix, test and deliver the fix (++APAR/PTF) with high quality and speed.
• Communicate diagnosis steps and action plans to the corresponding z/OS Communications Server development component owner.
• Act as Support SME for the AI infused Communications Server feature of the TCP/IP stack providing expertise to z/OS Communications Server Architects, Developers, and Testers.
• Analyze and resolve code defects for internal AI infused z/OS Communications Server, including Network Packet Batching, communication with AI Control Interface (AICI), and Machine Learning on z (MLz).
• Utilize z/OS, MVS, REXX, IBM High-Level Assembler (HLASM), Wireshark, Interactive Program Control System (IPCS), Virtual Telecommunications Access Method (VTAM), Systems Network Architecture (SNA), Transmission Control Protocol/Internet Protocol (TCP/IP) model.

Requirements

• Bachelor's degree or equivalent in Computer Science, Software Engineering, Information Systems, Management Information or related field.
• Two (2) years of experience as a Software Developer, Software Engineer, Technical Support Professional or related.
• Two (2) years of experience utilizing z/OS, MVS, REXX, IBM High-Level Assembler (HLASM), Wireshark, Interactive Program Control System (IPCS), Virtual Telecommunications Access Method (VTAM), Systems Network Architecture (SNA), Transmission Control Protocol/Internet Protocol (TCP/IP) model.

Pay

$167,300 to $197,400 per year.

Schedule

Full time.

Job ID: SN187