Technical Support Officer

About the role

This is a hands-on role where your work will directly support firefighter safety and the delivery of effective services to communities across Gloucestershire. You will help assess, procure, maintain and develop operational equipment, ensuring it remains safe, compliant and ready for use.

Responsibilities

• Supporting the assessment, maintenance and disposal of Service equipment.
• Assisting IT, Fleet and Training teams with the roll-out of new equipment.
• Serving equipment asset management and legislative compliance.
• Receiving, storing, transporting and issuing operational equipment.
• Identifying equipment faults and arranging repair or replacement.
• Keeping accurate electronic records for control, testing and inspection.
• Monitoring equipment procurement and repair costs to support effective budget management.
• Reporting to the Logistics and Resources Manager, you will provide practical, responsive support to colleagues across GFRS and Gloucestershire County Council.

Requirements

We are looking for someone who is organised, motivated and practical, with a genuine interest in equipment and service improvement. You will be confident working with colleagues and independently across the county. Strong communication skills, good IT ability, attention to detail and the ability to plan, prioritise and manage workloads are essential. You will also uphold the high standards expected of Gloucestershire Fire and Rescue Service personnel.

Qualifications

The role does not specify any specific qualifications but requires a genuine interest in equipment and service improvement.

Skills

You will need strong communication skills, good IT ability, attention to detail, and the ability to plan, prioritize and manage workloads.

Benefits

Regular formal and informal support.
Safe, supportive and positive working environment with regular supervision.
Flexible working, with working hours 8.00am to 4.00pm.
Access to relevant training and career progression.
25.5 days’ annual leave, rising to 30.5 days after five years’ employment; pro rata for job share.
Access to the Local Government Pension Scheme.
Uniform.
Staff discounts with major supermarkets and high street retailers.
24/7 access to the Employee Assistance Programme, including free confidential counselling and advice.
Cycle to Work scheme.
Links to employee networks such as Prism (LGBT+), Young Employees Network, Black Workers Network and Neurodiversity Workers Network.
Gloucestershire Salary Sacrifice Green Car Scheme, subject to terms and conditions.

Pay

£30,024 - £32,597 per annum

Schedule

37.00 Hours per Week