Technical Support Manager (Biopharma)

What We Offer

• Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match
• 11 paid holidays
• The ability to leverage your expertise and make a tangible, meaningful impact on the business and our sustainability initiatives
• Opportunities for continuous growth and development, including the ability to take on new challenges and collaborate across our international business units

What You'll Do

• Demonstrate an unwavering commitment to Lesaffre's safety-first culture
• Provide technical support to Procelys customers through on-site visits, presentations, and product training to ensure optimal use of our solutions
• Analyze customer feedback and technical issues to drive product development, improvements, and competitive positioning
• Train and support Business Managers on application details, product performance, and technical selling points
• Troubleshoot product performance issues in collaboration with cross-functional teams to deliver recommendations
• Serve as the main technical point of contact and project leader between commercial, applications, and quality teams
• Develop technical partnerships with academia and research institutes to investigate product performance
• Act as the regional technical expert, building relationships with key customers and driving new business opportunities
• Remain active in technical networks to contribute to industry knowledge sharing and training
• Monitor industry innovations and technological trends, providing quarterly landscape reports to management
• Represent Procelys at regional technical events through lectures and presentations

Required qualifications

• A Master’s degree in Microbiology, Biochemical Engineering, Biotechnology or related field
• 5 or more years of experience in an R&D/Fermentation Management or Application Development role in Biotechnology, Pharma or Life Sciences markets
• Able to develop a deep understanding of the Biotechnology market (food and feed bio-ingredients, biopharma, cultures, probiotics, bio-agriculture and renewable chemicals)

Preferred qualifications

• Experience working within a matrixed and/or global organization