Technical Support Manager

About the role

ERMC is looking for a qualified Technical Support Manager to perform all maintenance related work assignments to ensure all facilities & equipment are properly maintained in a safe and reliable working order. Main focus will be to resolve all Conveyor & Passenger Boarding Bridge system issues. This is a traveling position.

Responsibilities

• Assist team members across all sites with troubleshooting either over the phone or in certain circumstances perform emergency travel to help restore equipment.
• Train Team members to perform proper PMs and Corrective Maintenance Repairs to Passenger Boarding Bridges and Conveyor system at all locations as needed.
• Maintains high quality appearance of the equipment and facility.
• Updates maintenance work assignment records via the computerized maintenance management system.
• Perform minor welding tasks with electrical welding equipment on mild steels and be knowledgeable of all safety practices relating to welding processes.
• Resolves all conveyor system and Passenger Boarding Bridge variations and malfunctions that involve the conveyor controls or bridge controls and computer control system.
• Troubleshoots complex electrical controls on both BHS and PBB Equipment
• Installs electrical circuitry and control components.
• Recommends purchases and stocking levels for critical parts and supplies

Qualifications

• Able to build solid, effective working relationships with others.
• Able to analyze and resolve complex issues and problems in a sound and timely fashion.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to answer the phone and greet the public in a friendly and courteous manner 24/7.
• Able to adjust readily to change and adapt as needed.
• Able to lift and move up to 50 lbs.
• Able to lift and move up to 75 lbs.
• Able to effectively use relevant material handling equipment.
• Able to execute oral and written instructions and to request clarification when needed.
• Able to identify needs and opportunities and develop action plans to address.
• Able to read blueprints
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to remain on feet for extended periods of time.
• Able to serve as a resource to others in the resolution of complex problems and issues.
• Able to troubleshoot system-related problems and communicate with team members for a proper resolution.
• Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc.) at a basic level.
• Able to maintain confidentiality of sensitive information.
• Able to perform basic mathematical calculations.
• Knowledge and/or expertise in related area of responsibility.
• Knowledge of occupational hazards of the trade and necessary safety precautions.
• Must have completed classroom training or its equivalent on electrical controls.
• Must have experience repairing and maintaining complex high volume conveyor equipment.
• Must have training or equivalent for basic AC & DC electricity.
• Experience repairing and maintaining basic mechanical devices required.