Technical Support Manager

What You Will Do

• Lead and Manage Technical Support: Oversee our technical support channels to ensure prompt, accurate, and empathetic resolutions to technical issues faced by our customers.
• Technical Problem Solving: Address and resolve technical challenges, providing first-line support and escalating complex issues as needed.
• Product and Technical Mastery: Gain a comprehensive understanding of Feedbackly’s product suite from a technical perspective to effectively support and guide users and stakeholders.
• Collaboration and Coordination: Work closely with the product development and customer success teams to relay feedback and push for continual product improvement.
• Customer Engagement: Act as a key technical point of contact for B2B customers, enhancing their overall experience and satisfaction.
• Documentation and Feedback: Maintain clear and thorough documentation of technical issues and resolutions to aid in product development and customer support.

Skills & Qualifications Required

• A suitable degree from a technical background
• Understanding of basic web technologies (HTML, CSS, JS, TypeScript), databases (MongoDB), and systems architecture
• Familiarity with cloud services (Google Cloud, AWS) and modern development environments (Kubernetes, Serverless)
• Organizational and managerial capabilities to efficiently handle tasks and customer interactions
• Professional proficiency in Finnish and English with excellent communication skills

Desired

• Hands-on experience with basic web development
• Familiarity with MongoDB Atlas Database
• Proven ability in product testing
• Basic knowledge of mobile environments (iOS and Android)
• Experience with technical support in a SaaS environment

What We Offer

• A role central to Feedbackly’s growth, providing significant opportunities for personal and professional development
• A collaborative, innovative atmosphere where your contributions to technical support are valued and visible
• Opportunities to work with leading brands both in Finland and globally, directly impacting their success through superior product support
• A competitive package including stock options aligning your success with our growth

About Feedbackly

Feedbackly has operations on a global level (Thus this part is in English!) – having operations in Mexico and Australia in addition to our HQ in Helsinki, Finland, hence your workday will never be boring!

Our company is a team where we want to see people grow! This also supports our ideology of every worker as an entrepreneur as we are very close to the entrepreneurs and founders of the company.

When you start to work with us, you will have a second family as it is our value to keep our people in love with what they do. There is always free coffee, beer, and snacks at our office at Kamppi, Helsinki.

Flexibility in hours and remote work days for on-premise workers is naturally guaranteed.