Technical Support Lead- Only W2

Location: New York City, NY or Jersey City, NJ (W2 position)

About the role

Primary escalation for all Treasury incidents during business hours. Key liaison with Treasury business users and external counterparties. Proximity to IDB NYC office required. Hands-on L2 support experience is essential.

Initial responsibility includes transitioning existing systems and gradually providing L2 support for all Treasury (Spectrum treasury system) and investment systems. Responsibilities also include managing multiple Spectrum hotfix releases per month (UAT + production), absorbing Intellimatch app manager duties following the previous manager's retirement, and leading a Spectrum version upgrade.

Responsibilities

• Serve as primary escalation point for all Treasury incidents during business hours
• Act as key liaison between Treasury business users and external counterparties
• Provide hands-on L2 support for Treasury and investment systems
• Manage transition of existing systems
• Oversee multiple Spectrum hotfix releases monthly (UAT + production)
• Assume Intellimatch application manager responsibilities
• Lead Spectrum version upgrade

Requirements

• 14 years of relevant experience
• Expert/Primary experience with Spectrum and Paragon
• Primary experience with Intellimatch, FHLB, and SQL
• Experience with Bancware, EuroClear, Pershing NetX360, Bloomberg/BMO Capital/JPMorgan Access, ICE Data/Remote Plus, Refinitiv DataScope, and Vision