Teamcenter Support lead - W2 Only

About the role

Own incident, service request, and problem management, including RCA, defect resolution, and continuous service improvement.

Provide end-user support across global user base (engineering, manufacturing, suppliers) via ticketing tools, chats, and calls.

Troubleshoot and resolve complex functional and technical issues across Teamcenter modules (BOM, Workflow, Change, Document Management).

Manage and support integrations with upstream and downstream systems (CAD tools, SAP/ERP, MES, third-party applications) ensuring data consistency and interface stability.

Coordinate with cross-functional teams (L1 support, infra, vendors, Siemens GTAC) for issue triage, escalation, and timely resolution.

Perform application monitoring, log analysis, and proactive issue detection to minimize downtime and reduce ticket volumes.

Develop and maintain runbooks, SOPs, knowledge base articles, and drive shift-left/automation initiatives.

Track and report service KPIs, SLAs, and compliance metrics, and contribute to continuous improvement and optimization initiatives.

Qualifications

• 14+ years of Teamcenter Application Support experience.
• Experience with Teamcenter Unified & Active Workspace (AWC) environments.
• Experience with BOM, Workflow, Change, Document Management modules.
• Experience with integration with CAD tools, SAP/ERP, MES, third-party applications.
• Experience with cross-functional teams coordination.
• Experience with application monitoring, log analysis, and proactive issue detection.
• Experience with developing and maintaining runbooks, SOPs, knowledge base articles, and drive shift-left/automation initiatives.
• Experience with tracking and reporting service KPIs, SLAs, and compliance metrics.

Skills

• Teamcenter Application Support
• Teamcenter Administration
• Teamcenter Configuration

Pay

N/A

Schedule

N/A

Benefits

N/A