Technical Support Integration Specialist (USI7)

About the role

The Technical Support Integration Specialist serves as frontline integration support responsible for all end-user computing activities at acquired sites. This role manages the full lifecycle of end-user equipment, from procurement through configuration, physical setup, and validation, and serves as the primary point of contact for onboarding acquired employees to VSE's technology environment. The focus is to ensure every end user is fully equipped, properly trained, and has validated access to all required VSE systems on day one of integration. This role requires strong customer focus and the ability to remain composed and effective under pressure, particularly during high-visibility go-live events and time-sensitive integration deadlines. The position is field-based: travel to acquisitions at both domestic and international sites is required approximately 80% of the time, including overnight, weekend, and on-call coverage during go-live and hyper care periods.

Responsibilities

• Own the end-user computing workstream for assigned acquisition integrations, carrying it from planning through completion with limited day-to-day direction
• Conduct pre-acquisition site assessments: inventory the legacy end-user environment, capture user counts by role and function, and identify technical constraints affecting deployment
• Develop the end-user integration plan for each assigned site, including equipment bill of materials, cost estimate, deployment sequence, and go-live timeline
• Track project tasks, dependencies, and milestones in VSE's project management tooling and maintain current site readiness status through completion
• Report progress, risks, and blockers to integration leadership and escalate issues that threaten the go-live date
• Confirm end-user readiness against the site's go-live exit criteria and communicate readiness status to integration leadership
• Actively participate in integration meetings across planning, execution, and hyper care phases, while simultaneously triage active end-user incidents to maintain support continuity
• Maintain and improve the standard end-user integration runbook, deployment checklists, and quick-reference materials, applying lessons learned from each completed site
• Coordinate with vendors to order all end-user computing equipment required for integration, including: laptops and desktop computers (standard V