Technical Support Field Svc

Responsibilities

• Provide customer with telephone assistance.
• Assist other service personnel with troubleshooting, repair, and product application problems.
• Train customers and Toshiba employees on product trouble shooting, repair, and application.
• Maintain and update a central library of product manuals and engineering design change data for the Field Service Department.
• From time to time may be required to perform start-up and repair of most company products, both in-house and at customer locations.
• After hours on call support as required.
• Prepare a service report for each job worked on with detailed information so that charges can be calculated and allocated.
• Follow established procedures to account for, and safeguard, resources taken to job sites as required.
• Aid manufacturing and engineering in identifying and correcting problems with Toshiba equipment and parts.
• Maintain company issued tools, equipment, and spare parts, keeping tools and test equipment calibrated and maintaining records of same.

Qualifications

• Skilled in troubleshooting and repair of group's products.
• Minimum of one years experience in trouble shooting and repair.
• Attended most in-house service training schools for products.
• Tools/Equipment: Common hand/power tools, electronic test equipment, chart recorders, high voltage test equipment, programmers for micro processor based equipment such as PLC's, and computers.

Skills

• Skilled in troubleshooting and repair of group's products.
• Minimum of one years experience in trouble shooting and repair.
• Attended most in-house service training schools for products.

Benefits

• After hours on call support as required.

Schedule

• Work environment includes electrical shock, eye damaging flashes, burns, and in some locations exposure to toxic chemicals, explosives.
• Travel up to 15% to 25%.