Technical Support Engineer - Semiconductor Metrology
Job Description/Preferred Qualifications
Document technical work and create best known methods (BKMs) on released products.
Driving field adoption of Knowledge Management systems (SP KP)
Perform routine problem diagnosis and problem resolution for characterization, demos, or field projects.
Participate on service alert calls with field service engineers to help evaluate and resolve tool issues.
Aid senior with data and report preparation.
Upon reaching L3 product certification, assist CSE in the field during CM activities as OJT.
Lead small projects and provide support during H2H, Eval, beta testing, and gap analysis.
Contribute to service alert plan (POA) development. Use Product knowledge systems in the development of POAs.
Document any improvements needed to knowledge data or systems.
Contribute to CSE assist with phone support or E-mail response as follow the sun coverage requirement.
Respond and own L1 to L3 Escalation support with plan of action and on-site support.
Aid in Field request for planned backfill to address business needs.
Target time in the fab is approximately 20-40%
Target time in training (receiving) is approximately 50%
Travel for the role is 40% and can be international and domestic travel
The focus is on customer education and problem resolution.
Provide solutions to problems of defined scope. Solve moderate to complex problems.
Perform routine problem diagnosis and problem resolution for characterization, demos, or field projects.
Able to present in a variety of formal presentation settings; is effective both inside and outside the organization on both cool data and hot/controversial topics, command attentions and can manage group process during the presentation; can change tactics in midstream when some things is not working.
Able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect. Strong communication skills especially technical writing skills in English.
Able to learn new technical skills, knowledge quickly, especially when facing a new problem, open to change, analyze both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Minimum Qualifications
- Master's Level Degree and 0 years related work experience;
- Bachelor's Level Degree and related work experience of 2 years;
- OR equivalent work related experience
Base Pay Range
$34.52 - $58.71 Per Hour
Primary Location
USA-ID-Boise-KLA
Total Rewards Package
- Participation in performance incentive programs
- Eligibility for additional benefits including but not limited to:
- medical, dental, vision, life, and other voluntary benefits
- 401(K) including company matching
- employee stock purchase program (ESPP)
- student debt assistance
- tuition reimbursement program
- development and career growth opportunities and programs
- financial planning benefits
- wellness benefits including an employee assistance program (EAP)
- paid time off and paid company holidays
- family care and bonding leave
Equal Opportunity Employer
We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
Recruiting Fraud Warning
KLA takes your privacy very seriously and confidentially handles your information. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.