Technical Support Engineer|Semiconductor Equipment

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No Job ID. Remove boilerplate. We need to parse the posting. Content: Intro paragraph: "To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology." Then "Group/Division The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network." Then "What You'll Do In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise." Then "Preferred Qualifications Technical Support Engineers (TSEs) respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. Working on challenging problems requires in-depth system knowledge and a sound understanding of operating principles. Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results. As the need arises, collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction. Document troubleshooting processes and technical findings to generate service reports and presentations. Hands-on experience in hardware and software integration, testing and troubleshooting in semiconductor wafer FILM and CD metrology systems is an advantageExcellent data analytical and diagnostic skillsGood presentation and communication skillsProficient with all Windows Office suite applications such as Excel, PowerPoint, Power BI.Strong project management skill is a plus" Then "Minimum Qualifications Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years or equivalent years of experience" Then "About KLA We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us." Then "Total Rewards Base Pay Range: $32.50 - $48.00 Per Hour Primary Location: USA-AZ-Phoenix-KLA KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process." Then "Use of AI Statement ..." (boilerplate to remove) Then "Equal Opportunity Statement ..." (remove) We need to include sections: maybe About the role (intro), Responsibilities (What You'll Do), Requirements (Preferred Qualifications?), Qualifications (Minimum Qualifications), Skills (maybe part of Preferred Qualifications?), Benefits, Pay, Schedule (none). We need to decide which sections have real content. We have: - About the role: could be the intro paragraph + Group/Division description? Might be considered "About the role". We'll include. - Responsibilities: "What You'll Do" paragraph. - Requirements: maybe combine Preferred Qualifications and Minimum Qualifications? But we need separate sections if content exists. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Requirements and Qualifications separate. Usually Requirements = minimum qualifications, Qualifications = preferred? Or vice versa. We'll assign: - Requirements: Minimum Qualifications (Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years or equivalent years of experience) - Qualifications: Preferred Qualifications (the bullet list of skills etc.) - Skills: maybe we could extract skills from Preferred Qualifications: data analytical and diagnostic skills, presentation and communication skills, proficiency with Windows Office suite, project management skill. But we already have Qualifications covering that. Might be redundant. Better to have Qualifications include the preferred qualifications content, and maybe Skills not needed. But we need to avoid empty sections. If we include Skills, we need specific content. Could we extract a list of skills? The Preferred Qualifications paragraph includes: "Hands-on experience in hardware and software integration, testing and troubleshooting in semiconductor wafer FILM and CD metrology systems is an advantageExcellent data analytical and diagnostic skillsGood presentation and communication skillsProficient with all Windows Office suite applications such as Excel, PowerPoint, Power BI.Strong project management skill is a plus". That's a run-on sentence; we can parse into list items. We could create a Skills section with those skills as list items. Then Qualifications could be the educational/experience requirements (minimum). But we already have Requirements for minimum. Hmm. Let's think: The instruction says "Prefer a few substantive sections over many thin ones." So we should not create many thin sections. Perhaps we combine Requirements and Qualifications into one section called "Requirements" that includes both minimum and preferred. Or we could have "Requirements" for minimum, "Preferred Qualifications" not a standard heading; but we can use "Qualifications" for preferred. Then we might not need Skills separate. Thus sections: - About the role (intro + group/division) - Responsibilities (What You'll Do) - Requirements (Minimum Qualifications) - Qualifications (Preferred Qualifications) - Benefits (Total Rewards benefits list) - Pay (Base Pay Range) - Schedule (none -> omit) We must not create Pay/Schedule/Benefits unless posting actually states them. Pay is stated: Base Pay Range: $32.50 - $48.00 Per Hour. Benefits are stated: list of benefits. So include Benefits and Pay. Schedule not mentioned, omit. Now we need to format: Use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep the details exactly as given, but we can format into lists where appropriate. Let's extract content. About the role: Paragraph 1: "To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology." Paragraph 2: "Group/Division The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network." We could combine into one

  or two

  . Probably two

  under the heading. Responsibilities: "What You'll Do In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise." That's a single sentence. Could be

  . Requirements (Minimum Qualifications): "Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years or equivalent years of experience" That's a statement. Could be

  . Qualifications (Preferred Qualifications): We need to preserve all detail. The paragraph is: "Technical Support Engineers (TSEs) respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. Working on challenging problems requires in-depth system knowledge and a sound understanding of operating principles. Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results. As the need arises, collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction. Document troubleshooting processes and technical findings to generate service reports and presentations. Hands-on experience in hardware and software integration, testing and troubleshooting in semiconductor wafer FILM and CD metrology systems is an advantageExcellent data analytical and diagnostic skillsGood presentation and communication skillsProficient with all Windows Office suite applications such as Excel, PowerPoint, Power BI.Strong project management skill is a plus" Note there are missing spaces: "advantageExcellent", "skillsGood", "skillsProficient", "BI.Strong". We need to preserve the text as is? Probably we should keep exactly but we can add spaces for readability? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Adding spaces could be considered altering but not inventing. Might be okay to fix obvious typographical errors? Not sure. Safer to keep as is, but it's hard to read. However we can still keep the exact string; it's still substantive. We'll keep as is. We could break into

  • for each duty? The instruction: Use
    • for any list of duties/requirements/benefits. This paragraph is not a list but prose with multiple sentences. We could keep as

      . However there are lists of skills later: "Excellent data analytical and diagnostic skills", "Good presentation and communication skills", "Proficient with all Windows Office suite applications such as Excel, PowerPoint, Power BI.", "Strong project management skill is a plus". Could be turned into list but not required. We'll keep as

      to avoid inventing list structure. Benefits: We need to extract benefits list: "medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave." Also mention "Interns are eligible for some of the benefits listed." That's also part of benefits. We should make a

      • for each benefit item. Let's split: - medical - dental - vision - life - other voluntary benefits - 401(K) including company matching - employee stock purchase program (ESPP) - student debt assistance - tuition reimbursement program - development and career growth opportunities and programs - financial planning benefits - wellness benefits including an employee assistance program (EAP) - paid time off and paid company holidays - family care and bonding leave Also note "Interns are eligible for some of the benefits listed." Could be a separate

        after list. Pay: "Base Pay Range: $32.50 - $48.00 Per Hour