Technical Support Engineer / Onsite / Dallas, TX

About the role

A growing agritech organization is hiring a Technical Support Engineer in Fort Worth, Texas. This role supports field technology and customer deployments, focusing on hands-on troubleshooting across hardware and software systems.

Responsibilities

• Diagnose and resolve technical issues involving hardware and software systems
• Support escalated customer cases and provide timely resolutions
• Partner with engineering teams to test product updates and improvements
• Document technical issues, solutions, and troubleshooting steps
• Provide internal IT and technical support for the U.S. team
• Assist with system validation and field testing

Requirements

• Experience in technical support, field service, or a similar role
• Strong troubleshooting skills across hardware and software systems
• Familiarity with IoT devices or mobile-connected technology
• Basic understanding of electrical systems and components
• Ability to read and interpret technical diagrams or schematics
• Strong communication skills both written and verbal
• Ability to work independently and manage priorities

Qualifications

• Hands-on experience with electronics or device repair
• Knowledge of voltage systems such as 120V, 220V, or 240V
• Experience with relays, contactors, or similar components
• Soldering experience
• Previous experience supporting field-deployed technology
• Exposure to startup or fast-paced environments

Skills

• Self-sufficiency and curiosity
• Comfortable working across technical disciplines

Benefits

• Medical, Dental, Vision
• Paid vacation and holidays

Pay

Competitive base salary with performance-based bonus eligibility.

Schedule

Full-time, on-site position in Fort Worth, Texas.