IT Support Engineer / Junior Sys Admin, Onsite in Dallas TX

About the role

A growing organization in Dallas is seeking an onsite IT Support / Junior Systems Administrator to join its technology team. This entry-level to early-career role combines hands-on technical support, systems administration, identity and access management, and workplace technology support in a fast-paced environment focused on operational excellence and security. The position offers exposure to a broad range of technologies including Google Workspace, Slack, Notion, endpoint management, IAM processes, and basic infrastructure operations.

The ideal candidate enjoys troubleshooting, collaborating with non-technical users, and expanding their technical skillset. Beyond day-to-day support, the role provides opportunities to contribute to automation initiatives, security improvements, endpoint management strategies, and IT roadmap discussions as the organization grows.

Responsibilities

• Provide Tier 1-2 troubleshooting for hardware, software, networking, and peripheral devices
• Support Windows-based laptops and desktops
• Administer Google Workspace, including user accounts, groups, shared drives, and calendar resources
• Manage user onboarding and offboarding processes
• Handle Identity and Access Management (IAM) tasks, including:
  • User provisioning and deprovisioning
  • Password resets
  • Multi-Factor Authentication (MFA)
  • Access management and group permissions
• Support remote, hybrid, and onsite employees
• Create and maintain documentation and knowledge base articles
• Manage asset inventory
• Contribute to automation initiatives, security improvements, and endpoint management strategies

Requirements

• 0-2 years of professional IT Support, Help Desk, Desktop Support, or Junior Systems Administration experience
• Experience supporting Windows-based laptops and desktops
• Knowledge of Google Workspace administration
• Experience with user onboarding and offboarding processes
• Understanding of Identity and Access Management (IAM) concepts
• Strong documentation and knowledge base creation skills
• Excellent communication and customer service skills
• Strong problem-solving and troubleshooting abilities

Skills

• Desired:
  • Experience administering Slack and Notion workspaces
  • Exposure to macOS support
  • Basic Linux knowledge
  • PowerShell, Bash, or Google Apps Script scripting experience
  • Understanding of SSO, Conditional Access, and Privileged Access concepts
  • Experience with endpoint management solutions such as Intune, Jamf, or MDM platforms
  • Basic networking knowledge including Wi-Fi, VPN, and firewall concepts
  • Experience reviewing security logs, audit records, or access reports
  • Backup validation and disaster recovery testing experience
  • Interest in automation, process improvement, and security initiatives
  • Previous internship, lab, homelab, or hands-on project experience