Technical Support Engineer/ in office role

Overview HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model. Our Mission– To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision– Every patient deserves access to quality healthcare. Our Values– The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other. Why You Should Want to Work with Us Health, Dental, Vision, Disability & Life Insurance, and much more 401K Retirement Plan (with company match) Tuition, Professional License and Certification Reimbursement Paid Time Off, Holidays and Volunteer Time Paid Orientation and Training Established in 11 states Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today! More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits . Responsibilities The Technical Support Engineer provides IT support, including major project involvement with server, network, and database solutions. As a Technical Support Engineer you will: Deliver timely remote and onsite technical support for end users via phone, email, and IM, including implementing corrective solutionsAttain a high first level call closure rate by using a wide range of remote software tools to troubleshoot and resolve desktop, server, and network problemsTrain users on various technologiesWork with outside vendors to coordinate efforts towards supporting business initiativesDevelop and maintain formalized documentation to assist in quickly closing calls, including Help Desk Procedures, tech tips, and knowledge basesBuild and configure desktops, laptops, and tabletsAdminister Active Directory and Exchange accounts Qualifications Qualifications High school diploma or equivalent1+ years of work experience in a fast-paced Helpdesk, working on a variety of itemsProficiency in Windows desktop operating systems, Microsoft Office, and Active DirectoryProficiency with Laptops, Desktops, and TabletsProficiency in hardware and application software including, but not limited to, VPN, network printers/copiers, Outlook, network connectivity, and PC hardware repair and upgradesSolid foundational understanding of networking conceptsExperience with basic server troubleshootingExperience with Active Directory Security Administration and Group PolicyWorking knowledge of networking technologiesDemonstrated ability to adapt to new technologies driven by customer projects Pay Transparency Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.