Technical Support Engineer II, Division IT team
Amazon · Middlesex County, MA · Today
EngineeringFull-time
About the role
Amazon is building the future of manufacturing and industrial operations, combining robotics technology with world-class software engineering to deliver AI-native solutions at unprecedented scale. We're pioneering high-performance, low-latency systems (
Key job responsibilities
IT exists to accelerate development and enable scaled manufacturing. You will be working to establish a departmental IT team from the ground up, setting the standard for high quality IT support of endpoints and business systems.
- Serve as the primary IT desktop support and escalation for software engineering, applied science, robotics R&D, and manufacturing operations.
- Communicate confidently with senior leadership and stakeholders at varying levels.
- Implement, maintain, and optimize IT infrastructure including network architecture, compute systems, audio/video, and end-user devices, ensuring availability and performance.
- Escalate issues appropriately to engineering teams.
- Partner with external stakeholders and internal Amazon teams when cross-functional coordination is required.
- Lead and manage site and cross-functional IT projects as a single point of contact, keeping stakeholders informed of progress and maintaining project documentation.
- Provide direction, mentoring, and training to junior IT Support Technicians.
- Contribute to the on-call schedule covering your site and regional node for high-severity incidents.
Basic Qualifications
- 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
Preferred Qualifications
- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
Pay
USA, MA, N.Reading - 90,400.00 - 158,200.00 USD annually
USA, MA, Wilmington - 90,400.00 - 158,200.00 USD annually
Benefits
- Sign-on payments and restricted stock units (RSUs)
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans)
- Employee Assistance Program (EAP)
- Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave