Technical Support Engineer II, Division IT team
Amazon · Wilmington, MA · 3 days ago
Quality AssuranceFull-time
Key job responsibilities
- Serve as the primary IT desktop support and escalation for software engineering, applied science, robotics R&D, and manufacturing operations.
- Communicate confidently with senior leadership and stakeholders at varying levels.
- Implement, maintain, and optimize IT infrastructure including network architecture, compute systems, audio/video, and end-user devices, ensuring availability and performance.
- Escalate issues appropriately to engineering teams.
- Partner with external stakeholders and internal Amazon teams when cross-functional coordination is required.
- Lead and manage site and cross-functional IT projects as a single point of contact, keeping stakeholders informed of progress and maintaining project documentation.
- Provide direction, mentoring, and training to junior IT Support Technicians.
- Contribute to the on-call schedule covering your site and regional node for high-severity incidents.
Basic Qualifications
- 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
Preferred Qualifications
- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
Benefits
- Comprehensive benefits including health insurance, medical, dental, vision, prescription, Basic Life & AD&D insurance, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave