Technical Support Engineer (Hybrid/Columbia MD)

We need to produce HTML fragment with sections: About the role? The posting includes "Who is Tenable?" and "What makes Tenable such a great place to work?" That's about company description. Could be "About the role"? Actually "Your Role" and "Your Opportunity" sections. We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use only sections with real content. We must not repeat job title as heading. No Job ID. Remove boilerplate like EEO, legal, etc. We need to preserve all substantive info. We need to parse content: Company description: "Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!" That's about company, could be placed under "About the role"? Actually "About the role" is about the job, not company. But we have no explicit "About the company" heading allowed? The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can use About the role for role description. Company description could be placed under About the role? Might be okay but maybe better to put under About the role as introductory paragraph. However guidelines: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use those headings. We need to include sections only when posting has real specific content. We have: - About the role: includes "Your Role Join our Technical Support Team at Tenable where you’ll play a pivotal role..." plus "Your Opportunity" bullet list. - Responsibilities: list of duties from "Your Opportunity" bullet points. - Requirements: "What You'll Need" bullet list. - Qualifications: maybe "And Ideally" list? Could be considered qualifications/skills. But we have separate Skills heading allowed. Could treat "And Ideally" as Skills or Qualifications. Let's map: What You'll Need: Bachelor’s degree..., 2+ years experience..., Experience providing technical support..., Demonstrated interest in AI..., Knowledge of computer..., Strong analytical..., Excellent written..., Ability to manage..., Flexibility..., Must be able to work hybrid/onsite at HQ in Columbia, MD That's requirements. And Ideally: list of nice-to-have: Using Nessus..., Experience with ticketing systems..., Log analysis..., Database technologies..., Virtualization..., Fundamental understanding of programming languages..., Experience in Industry Security Standards..., Experience with or understanding of Certificates and CA’s, Basic understanding of reviewing PCAPs..., Bilingual candidates desirable... That could be Skills or Qualifications. We'll put under Skills. Benefits: The paragraph about benefits: "Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs." Pay: "US Pay Range $33.17—$44.39 USD" plus note about base pay range etc. We have base pay range description. That's substantive. Schedule: Not explicitly mentioned. There's "Flexibility to work occasional weekends or holidays" and "Must be able to work hybrid/onsite at HQ in Columbia, MD". That's about schedule/location. Could be under Schedule? But schedule heading expects info about work schedule (e.g., full-time, shift). We have occasional weekends/holidays, hybrid/onsite. Could be placed under Schedule. However we might also put location under Requirements? But we have no location heading. Could include location in Requirements as a bullet. But we already have "Must be able to work hybrid/onsite at HQ in Columbia, MD" under What You'll Need. That's a requirement. So schedule maybe not needed. But we have occasional weekends/holidays as a requirement. Could keep under Requirements. Thus we may not need Schedule section if no explicit schedule info beyond that. The guideline: never create Pay/Schedule/Benefits sections unless posting actually states them. We have Pay and Benefits stated. Schedule not explicitly stated as a schedule (like full-time, 40 hrs/week). So we omit Schedule. Now we need to output HTML fragment with

headings and

• for lists,

  for prose. We must not include markdown fences. We need to preserve all substantive info. Ensure we don't omit any details. Let's extract each piece. Company description (Who is Tenable, great place to work) could be placed under About the role as introductory paragraph before responsibilities. Or we could create a separate section like "About Tenable" but not allowed heading. So we put under About the role. Thus:

  About the role

  Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

  Your Role Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments. Our suite of products, detailed at https://www.tenable.com/products, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!

  Then Responsibilities: list from "Your Opportunity". Let's capture each bullet: - Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations - Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution - Use remote troubleshooting techniques to troubleshoot and correct issues - Analyzing vulnerability scan results, system audits, and log events - Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues - Recreate customer software issues in a lab environment for engineering assessment - Ensure customer feedback is properly captured and channeled into Product Management and Research & Development - Maintain in-depth knowledge of Tenable products and information security best-practices - Create and publish solution knowledge for re-use by customers and Tenable employees - Continually review personal performance metrics to ensure goals are consistently met - May perform other duties and responsibilities that management may deem necessary from time to time - Opportunities for career advancement within Technical Support as well as other organizations within Tenable Note: Some bullets start with verb forms; we keep as is. Now Requirements: from "What You'll Need". Bullets: - Bachelor’s degree in a technical field or equivalent experience - 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration - Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus - Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally. Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience - Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus - Strong analytical and problem-solving skills, with the ability to learn quickly - Excellent written and verbal communication; customer-focused mindset - Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs - Flexibility to work occasional weekends or holidays - Must be able to work hybrid/onsite at HQ in Columbia, MD Now Skills: from "And Ideally". Bullets: - Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting - Experience with ticketing systems (JIRA, Salesforce, Zendesk etc) - Log analysis using a SEIM product (Splunk, ElasticSearch, etc) - Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc) - Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc) - Fundamental understanding of programming languages - Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc) - Experience with or understanding of Certificates and CA’s - Basic understanding of reviewing PCAPs with tools such as Wireshark - Bilingual candidates are desirable but not required (Spanish, Portuguese) Now Benefits: list from paragraph. - medical, dental, vision, disability and life insurance - 401(k) retirement savings with company match - an employee stock purchase plan - an employee referral program - flexible spending accounts - an Employee Assistance Program (EAP) - education assistance - parental leave - paid time off (PTO) - company-paid holidays - health and wellness events - community programs Now Pay: we have base pay range description plus US Pay Range. We need to preserve all substantive info: The paragraph: "This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: ..." Actually benefits already covered. For Pay we need to include the base pay range description and the US Pay Range. Thus:

  This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance.

  US Pay Range $33.17—$44.39 USD

  We should not repeat benefits again. Now ensure we removed boilerplate: EEO, legal, data consent, accommodation,