Technical Support Engineer - CT

Job Summary

Under moderate supervision, responsible for providing customer service, troubleshooting moderately complex technical issues, and ensuring the smooth operation of products and services.

Essential Duties and Responsibilities

• Provide technical support to customers, both remotely and on-site, ensuring prompt and effective resolution of technical issues
• Assist in the installation, configuration, and maintenance of equipment and software
• Develop and deliver technical training to customers and internal teams, assisting in their understanding and effective usage of our products and services
• Assist in testing and evaluating new hardware and software releases, providing feedback to the development team for continuous improvement
• Foster a culture that emphasizes safety and quality
• Take proactive measures to identify and address potential risks, while also integrating corporate social responsibility (CSR) principles into daily operations and decision-making processes
• Provide prompt and accurate updates to clients regarding the status of their inquiries
• Conduct data analysis on equipment to monitor the performance of tools
• Provide input on technical solutions and knowledge

Knowledge, Skills and Abilities

• Proven experience in technical equipment support, maintenance, or a similar role
• Intermediate knowledge of equipment troubleshooting techniques and methodologies
• Excellent troubleshooting and problem-solving skills, with a strong ability to analyze complex technical issues and provide effective solutions
• Strong customer service mindset, with excellent interpersonal and communication skills, both verbal and written, to effectively interact with customers and team members
• Ability to adhere to processes, policies, and procedures
• Ability to prioritize safety and quality in all aspects of work
• Ability to explain technical concepts to customers clearly and concisely
• Strong organizational skills with the ability to maintain accurate records, document service activities, and prepare reports

Minimum Qualifications

• Bachelor's degree in Engineering or a related field; or High School Diploma or equivalent with at least 8 years of relevant experience
• Minimum of 2 years of experience

Physical Demands and Work Environment

• May be required to stand; reach with hands and arms, stoop and kneel
• May be required to sit for long periods of time
• May be required to lift, carry, push, pull or move up to 15 pounds
• Typically working within an office setting which may be noisy and distracting