Technical Support Engineer

Responsibilities

• Troubleshoot hardware and software issues
• Analyze and process data
• Perform advanced maintenance and repairs
• Solve problems and prioritize tasks
• Show good judgment in escalating issues
• Show determination and willingness to work long hours
• Present effectively and handle customer interactions
• Maintain high levels of customer satisfaction
• Develop diagnostic and repair methodologies
• Report accurately and promptly

Qualifications

• Customer-focused, passionate about science and technology
• Passionate to enable customers with Bruker technology
• Demonstrated relationship building with both internal and external customers
• Able to work under pressure with prompt and accurate reporting
• Able to understand perspectives, manage conflicts, and persuade others
• Able to develop technical team members' knowledge, skills, and abilities
• Able to independently plan, communicate, and execute assignments and objectives
• Able to identify and drive process and policy improvements
• Minimum of bachelor's degree in engineering from an accredited university or college
• Multiple years of technical experience, typically encompassing 5 years
• Electrical or Mechanical Engineering background preferred