Technical Support Engineer- Building Automation Systems

Principal Responsibilities

Provide technical expertise to troubleshoot complex problems and enable local branches to deliver excellence to their customers. Work with headquarters personnel to generate and document best practices related to networking and the deployment of technical solutions. Develop and aid in the development of sustainable solutions to address customer needs. Interact proactively with internal and external customers to understand their needs and recommend and plan for enhancements to their systems and processes.

Essential Functions

• Provide technical support for theALFOBranch Offices on an as needed basis.
• Participate in large project reviews and pre-bid reviews on an as needed basis for review of required capabilities, time estimates, design requirements, etc.
• Identify all technical risks and assist local site team members in risk mitigation planning.
• Aid in project commissioning planning for complex projects to support local project teams as required.
• Provide integration and Master System Integrator (MSI) specific support for the ALC Branch Offices, inclusive of any new offerings for integration with our sister companies’ offerings.
• Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers.
• Participate in the creation and updating of the training content for Field Engineers.
• Assist in facilitating Field Engineer boot camps for in-the-field training of new Field Engineers.
• Create and maintain standard work instructions in accordance with the Operations Manual guidance.
• Provide local training and guidance that is aligned with ALFO standard work and best practices.
• Assist in the interview process for the hiring of Field Engineer Supervisors and Field Engineers as requested.
• Assist local management in mentoring Field Engineer Supervisors and Field Engineers.

Knowledge, Skills & Abilities

• Ability to organize and plan own work schedule.
• Ability to work without close supervision.
• Maintains professional ismin communication and appearance.
• Ability to multitask – able to work on multiple tasks/projects at one time.
• Excellent time management skills.
• Proficiency with Microsoft Office Suite: Word, Excel, Outlook, Access, MS Projects, etc.
• Strong problem-solving, planning, and field supervision skills.
• Expert level knowledge of building automation and construction projects.
• Exceptional written and verbal communication skills.
• Knowledge of safety laws.
• Willingness to pursue additional job-related education and/or certifications.
• Technical in-depth understanding of BAS network protocols (including BACnet/IP, BACnet/MSTP, BACnet/Arcnet, ModbusTCP, Modbus RTU, Lonworks, and N2).
• In-depth understanding of BAS integration techniques and BACnet network fundamentals (including BBMDs and foreign device registration).
• Network troubleshooting techniques and the use of network monitoring tools: DLcapture, Wireshark, Oscilloscope, Modscan or equivalent.
• Ability to design IP networks incorporating IP routing, VLANs, firewalls, and BBMDs in accordance with cybersecurity best practices.
• Exceptional ability to communicate network and server needs to client IT departments.
• Working knowledge of the OSI Model.
• Awareness of cybersecurity best practices and ability to advise and generate guidance.
• Knowledge of BAS servers.
• Hierarchical WebCTRL servers.
• Database servers for connection of WebCTRL (including MS SQL, PostgreSQL, MySQL, and Oracle).
• Pros and cons of virtual versus physical servers and the support requirements of both.
• Strong working knowledge of remote connection methods and best practices.

Qualifications

• Bachelor’s Degree with 5+ years experience in BAS technical support OR a High School Diploma/GED with 10+ years experience in BAS technical support.
• Preferred Qualifications: Quality systems knowledge, LEED Accredited Professional, MA/MS with 4-7+ years experience.

Travel Requirements

25%-50% travel

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Application Deadline

Applications will be accepted for at least 3 days from Job Posting Date: 7 July 2026

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