Technical Support Engineer

About the Role

As a Technical Support Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure. You will work on-site with the client’s technology team and closely with Options technology professionals to ensure the smooth operation of Options infrastructure. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global financial services firm.

Responsibilities

• Act as the client's primary technical contact, providing on-site support for all Options technology systems.
• Monitor internal system health and performance; perform regular maintenance such as software updates and configuration changes.
• Diagnose and resolve technical issues, escalating complex problems to internal teams for timely resolution.
• Respond to client incidents and service requests within defined SLAs, following established incident management processes.
• Build strong relationships with key client stakeholders, acting as a trusted technical advisor and proactively addressing their needs.
• Work with Options Technology teams on system enhancements and upgrades, including testing and validation to ensure smooth deployment.

Requirements

• Bachelor's degree in computer science, IT, or a related field (or equivalent experience).
• Strong knowledge of Microsoft 365, Azure, Endpoint Management, Device Deployment, and AV troubleshooting.
• 1-2 years' experience in a similar on-site technical support role within financial services.
• Strong troubleshooting and diagnostic skills, with the ability to analyze complex issues and identify root causes.
• Excellent verbal and written communication skills, able to convey technical information clearly and build effective relationships with clients and cross-functional teams.
• Proven ability to understand and fulfill client requirements with exceptional service, anticipating needs and exceeding expectations.
• Ability to thrive in a fast-paced, dynamic environment, adapting to changing priorities.

Qualifications

• Strong research, writing, and communication skills.
• Exceptional organizational skills and strong attention to detail.
• Desire to travel and see the world.
• Ability to work independently and manage your own projects in a professional manner.
• Passion for innovation and the financial technology sector.
• Project management skills and proven ability to manage own workload.
• Certifications: CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar certifications are advantageous but not required.

Benefits

• Health & Wellness: Comprehensive healthcare support, risk benefits, and digital wellness resources.
• Family Support: Enhanced family leave benefits.
• Professional Growth: Access to professional learning platforms and internal development programs.
• Retirement: Pension/retirement schemes to support your long-term financial planning.

Location: Dallas, Texas
Salary: Competitive