Technical Support Engineer

About Us

Founded in 1966, Niterra North America, Inc. (formerly NGK Spark Plugs) is a global leader in spark plug and oxygen sensor design, driven by technology, innovation, and world-class quality. Today, that tradition continues as we transform our organization’s portfolio, expand our core ceramic technologies, explore capabilities beyond traditional areas, and challenge ourselves to develop solutions and services that leverage technology to address social issues while contributing to a sustainable society.

Summary

The Technical Support Engineer provides engineering and design support for NTK semiconductor products from our Santa Clara, CA office. This role connects customers, the US sales team, and engineering teams in Japan. Responsibilities include design analysis, design reviews, drawing approvals, customer quality claims, and new product development. The engineer also helps the sales team by reviewing quote inquiries and building the team’s technical knowledge.

Responsibilities

• Perform design analysis on STF, package, and assembly.
• Create and review designs using CAD software.
• Serve as the liaison between Japan, the US team, and customers.
• Participate in customer and internal design reviews.
• Obtain DFM drawing approval from NTK Ceramic Co.
• Attend industry events to represent NTK and build customer relationships.
• Monitor semiconductor industry and technology trends.
• Contribute to new product development activities.
• Develop and maintain Engineering Specifications.
• Investigate and respond to customer quality claims.
• Collaborate with the sales team to support customer needs.
• Review customer inquiries and prepare quote requests for Japan.
• Educate the NTK sales team on products and technical topics.
• Coordinate technology exchange sessions on semiconductor-related topics.
• Complete special projects as assigned.
• Adhere to all company policies and procedures as applicable.

Qualifications

• At least 1 year of related experience is required.
• A Bachelor’s degree in Electrical Engineering is required.
• Fluency in English and Japanese.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint, as well as CAD software (Zuken, etc.).
• Strong analytical, research, problem-solving, and basic math skills with a high level of accuracy.
• Excellent technical communication and presentation skills.
• Proven customer service and relationship-building skills.
• Leadership and project management skills.
• Ability to handle confidential information with discretion.

Physical Requirements & Work Environment

This role requires lifting up to 50 lbs., standing and walking for long periods, bending, business travel by public transportation, and working around normal office hazards.

Benefits

• Comprehensive Health Benefits: Medical, dental, vision, and life insurance.
• Financial Security: Short-term and long-term disability coverage.
• Retirement Savings: 401(k) plan with a generous company match of up to 6%.
• Time Off: Generous paid time off, including vacation, sick leave, and holidays.
• Work-Life Balance: Paid maternity and paternity leave.
• And much more!