Technical Support Engineer
LiveRamp · Little Rock, AR · 1 mo ago
$75k–$109k/yrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive info.
We need to parse the posting.
Key sections:
- About the role: description of role: "Our Technical Support team is scaling and we’re looking to add a Technical Support Engineer to the team. Please note: This is an individual contributor role and previous managerial experience is not a required qualification. This is also a support role, not on the engineering team. You Will Become a member of our Technical Support team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients. Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth. Work in tandem with LiveRamp’s Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers. Contribute towards building a great company."
That's about role.
- Responsibilities: bullet list of duties: Manage a ticket queue to provide technical guidance and troubleshooting; Work in tandem with Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers; Contribute towards building a great company. Also maybe "solve technical challenges as they arise while also leveraging your soft skills to thrill your clients." Could be responsibilities.
- Requirements: maybe "Bachelor’s degree or equivalent; 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role; History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders; Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders; Experience with advertising or marketing technology, or SaaS support; Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs); Resourcefulness; Great communication skills with external customers and internal stakeholders; The ability to respond promptly and follow through on projects to completion; The ability to work and succeed in ambiguous situations with little direction; A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions; Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive; Open-minded, collaborative, dependable, and poised when working through customer or internal challenges."
- Qualifications: maybe overlapping with requirements; but we can treat "Qualifications" as similar to requirements. However we need to avoid duplication. The instruction: "Prefer a few substantive sections over many thin ones." So we could combine Requirements and Qualifications into one? But they ask to use headings for those sections if content exists. We could have both if distinct. However the posting lumps them together; we could put under "Requirements" all the bullet items, and maybe "Qualifications" could be empty -> we should not include empty section. So we omit Qualifications if no distinct content.
- Skills: Preferred Skills: "Familiarity with SQL querying. Ability to execute and understand existing queries, and make adjustments as needed."
- Benefits: list: "People: Work with talented, collaborative, and friendly people who love what they do. Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave. Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more. Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead."
- Pay: "The approximate annual base compensation range is $75,000 to $109,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team."
- Schedule: "This is a hybrid, 2 days a week in-office position in San Francisco, New York City, Seattle or Little Rock." Also "Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm). Possible occasional on-call or weekend availability." So schedule includes hybrid and hours.
We need to output HTML with headings and
headings and - for lists,
for prose.
We must not include boilerplate like EEO, legal, etc. Also remove duplicated lines.
We need to preserve all substantive info. Let's extract.
Let's craft sections:
About the role
Our Technical Support team is scaling and we’re looking to add a Technical Support Engineer to the team. This is an individual contributor role; previous managerial experience is not required. This is a support role, not on the engineering team. You will become a member of our Technical Support team, work to solve technical challenges as they arise while leveraging your soft skills to thrill clients, manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth, work in tandem with LiveRamp’s Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers, and contribute towards building a great company.
That's prose.
Responsibilities
- Manage a ticket queue to provide technical guidance and troubleshooting.
- Work in tandem with LiveRamp’s Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers.
- Solve technical challenges as they arise while leveraging soft skills to thrill clients.
- Contribute towards building a great company.
But note some of these overlap with About the role; but we need to preserve all info. Could combine but okay.
Requirements
- Bachelor’s degree or equivalent.
- 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role.
- History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders.
- Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders.
- Experience with advertising or marketing technology, or SaaS support.
- Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step‑by‑step guidance (e.g., querying databases, digging into logs).
- Resourcefulness.
- Great communication skills with external customers and internal stakeholders.
- Ability to respond promptly and follow through on projects to completion.
- Ability to work and succeed in ambiguous situations with little direction.
- Desire to learn and adopt new skills—both technical and non‑technical—to craft and deliver the best solutions.
- Type S(tartup) personality: smart, ethical, friendly, cross‑functional, hardworking and proactive.
- Open‑minded, collaborative, dependable, and poised when working through customer or internal challenges.
We could also include "Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm). Possible occasional on-call or weekend availability." That's schedule, not requirement.
Preferred Skills
- Familiarity with SQL querying.
- Ability to execute and understand existing queries, and make adjustments as needed.
But heading "Skills" per instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should use "Skills" heading for preferred skills.
Thus Skills
with list.
Benefits
- Work? Actually benefits are prose with subpoints. Could use
- for each benefit category.
Let's parse benefits:
- People: Work with talented, collaborative, and friendly people who love what they do.
- Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
- Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
- Comprehensive Benefits Package: medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
- Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.
We'll output as list items.
Pay
The approximate annual base compensation range is $75,000 to $109,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.
Schedule
This is a hybrid position requiring 2 days a week in‑office in San Francisco, New York City, Seattle, or Little Rock. Willingness to work in a standard 9 am‑5 pm window is expected, with flexibility allowed (e.g., 10 am‑6 pm or 10:30 am‑6:30 pm). Possible occasional on‑call or weekend availability may be required.
We must not include any boilerplate like EEO, legal, etc. Also remove duplicated lines.
Check we didn't include "Qualifications" section because we have Requirements covering qualifications. Could we add Qualifications as separate? Might be redundant. Better to omit if no distinct content.
Now ensure we didn't invent or summarize away detail. We preserved all substantive info.
Check we didn't miss any: The "About You" section includes willingness to work schedule etc. Already captured in schedule. Also "Comfortable talking to customers over video conferences." That's a requirement maybe. Should we include under Requirements? Yes, we missed that. Add: "Comfortable talking to customers over video conferences."
Also "History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders." Already there.
"Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders." Already.
"Experience with advertising or marketing technology, or SaaS support." Already.
"Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs)." Already.
"Resourcefulness." Already.
"Great communication skills with external customers and internal stakeholders." Already.
"The ability to respond promptly and follow through on projects to completion." Already.
"The ability to work and succeed in ambiguous situations with little direction." Already.
"A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions." Already.
"Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive." Already.
"Open-minded, collaborative, dependable, and poised when working through customer or internal challenges." Already.
"Preferred Skills Familiarity with
for prose. We must not include boilerplate like EEO, legal, etc. Also remove duplicated lines. We need to preserve all substantive info. Let's extract. Let's craft sections:
About the role
Our Technical Support team is scaling and we’re looking to add a Technical Support Engineer to the team. This is an individual contributor role; previous managerial experience is not required. This is a support role, not on the engineering team. You will become a member of our Technical Support team, work to solve technical challenges as they arise while leveraging your soft skills to thrill clients, manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth, work in tandem with LiveRamp’s Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers, and contribute towards building a great company.
That's prose.Responsibilities
- Manage a ticket queue to provide technical guidance and troubleshooting.
- Work in tandem with LiveRamp’s Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers.
- Solve technical challenges as they arise while leveraging soft skills to thrill clients.
- Contribute towards building a great company.
Requirements
- Bachelor’s degree or equivalent.
- 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role.
- History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders.
- Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders.
- Experience with advertising or marketing technology, or SaaS support.
- Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step‑by‑step guidance (e.g., querying databases, digging into logs).
- Resourcefulness.
- Great communication skills with external customers and internal stakeholders.
- Ability to respond promptly and follow through on projects to completion.
- Ability to work and succeed in ambiguous situations with little direction.
- Desire to learn and adopt new skills—both technical and non‑technical—to craft and deliver the best solutions.
- Type S(tartup) personality: smart, ethical, friendly, cross‑functional, hardworking and proactive.
- Open‑minded, collaborative, dependable, and poised when working through customer or internal challenges.
Preferred Skills
- Familiarity with SQL querying.
- Ability to execute and understand existing queries, and make adjustments as needed.
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should use "Skills" heading for preferred skills.
Thus Skills
with list.
Benefits
- Work? Actually benefits are prose with subpoints. Could use
- for each benefit category.
Let's parse benefits:
- People: Work with talented, collaborative, and friendly people who love what they do.
- Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
- Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
- Comprehensive Benefits Package: medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
- Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.
We'll output as list items.
Pay
The approximate annual base compensation range is $75,000 to $109,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.
Schedule
This is a hybrid position requiring 2 days a week in‑office in San Francisco, New York City, Seattle, or Little Rock. Willingness to work in a standard 9 am‑5 pm window is expected, with flexibility allowed (e.g., 10 am‑6 pm or 10:30 am‑6:30 pm). Possible occasional on‑call or weekend availability may be required.
We must not include any boilerplate like EEO, legal, etc. Also remove duplicated lines.
Check we didn't include "Qualifications" section because we have Requirements covering qualifications. Could we add Qualifications as separate? Might be redundant. Better to omit if no distinct content.
Now ensure we didn't invent or summarize away detail. We preserved all substantive info.
Check we didn't miss any: The "About You" section includes willingness to work schedule etc. Already captured in schedule. Also "Comfortable talking to customers over video conferences." That's a requirement maybe. Should we include under Requirements? Yes, we missed that. Add: "Comfortable talking to customers over video conferences."
Also "History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders." Already there.
"Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders." Already.
"Experience with advertising or marketing technology, or SaaS support." Already.
"Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs)." Already.
"Resourcefulness." Already.
"Great communication skills with external customers and internal stakeholders." Already.
"The ability to respond promptly and follow through on projects to completion." Already.
"The ability to work and succeed in ambiguous situations with little direction." Already.
"A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions." Already.
"Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive." Already.
"Open-minded, collaborative, dependable, and poised when working through customer or internal challenges." Already.
"Preferred Skills Familiarity with
- for each benefit category.
Let's parse benefits:
- People: Work with talented, collaborative, and friendly people who love what they do.
- Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
- Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
- Comprehensive Benefits Package: medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
- Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.
We'll output as list items.
Pay
The approximate annual base compensation range is $75,000 to $109,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.
Schedule
This is a hybrid position requiring 2 days a week in‑office in San Francisco, New York City, Seattle, or Little Rock. Willingness to work in a standard 9 am‑5 pm window is expected, with flexibility allowed (e.g., 10 am‑6 pm or 10:30 am‑6:30 pm). Possible occasional on‑call or weekend availability may be required.
We must not include any boilerplate like EEO, legal, etc. Also remove duplicated lines. Check we didn't include "Qualifications" section because we have Requirements covering qualifications. Could we add Qualifications as separate? Might be redundant. Better to omit if no distinct content. Now ensure we didn't invent or summarize away detail. We preserved all substantive info. Check we didn't miss any: The "About You" section includes willingness to work schedule etc. Already captured in schedule. Also "Comfortable talking to customers over video conferences." That's a requirement maybe. Should we include under Requirements? Yes, we missed that. Add: "Comfortable talking to customers over video conferences." Also "History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders." Already there. "Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders." Already. "Experience with advertising or marketing technology, or SaaS support." Already. "Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs)." Already. "Resourcefulness." Already. "Great communication skills with external customers and internal stakeholders." Already. "The ability to respond promptly and follow through on projects to completion." Already. "The ability to work and succeed in ambiguous situations with little direction." Already. "A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions." Already. "Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive." Already. "Open-minded, collaborative, dependable, and poised when working through customer or internal challenges." Already. "Preferred Skills Familiarity with