Technical Support Engineer

Responsibilities

• Implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise application software.
• Troubleshoot and resolve straightforward technical problems, deviating from standard practices when necessary to achieve desired results.
• Perform network engineering, troubleshooting, data cabling, and systems administration across various software and hardware environments.
• Ensure the availability of infrastructure networking and computing systems during production hours.
• Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Identify root causes of operational issues and process inefficiencies.

Requirements

• High school diploma or equivalent.
• 2+ years of professional IT experience.
• Bachelor's degree or equivalent experience in IT-related fields such as networking, Linux administration, Microsoft administration, or Cisco network configuration.
• 2+ years of troubleshooting experience in a multi-user, high-availability environment.
• 2+ years of experience with networking concepts (DNS, DHCP, SSL, OSI Model, TCP/IP).
• 1+ years of IT client, server, and network service delivery experience.

Pay

Competitive hourly compensation ranging from $25 to $41.

Benefits

• Comprehensive healthcare benefits starting on Day 1.
• Matching 401(k) program.
• Up to 20 weeks of paid parental leave.
• Casual dress code at company locations.