Technical Support Engineer

Archer is collaborating with Sonatype to connect them with exceptional professionals for this role. Sonatype is the software supply chain management company that invented componentized software development and pioneered the software supply chain category. As leaders in the open-source community and the DevSecOps industry, we run the world’s largest repository of Java open-source components—Maven Central. Our groundbreaking, full-spectrum platform empowers customers to rapidly create, deploy, and maintain innovative software at scale, all while aligning directly to their business needs. Trusted by more than 2,000 organizations—including 70% of the Fortune 100—and over 15 million software developers, Sonatype’s tools and guidance help deliver exceptional, secure software. From inventing modern artifact management with Nexus Repository to introducing the world’s only solution that halts malicious open-source malware in its tracks, we’re committed to constant innovation. We leverage AI/ML to give our clients, developers, and the industry complete confidence in the quality, automation, and security of their software. Learn more at www.sonatype.com What You'll Do Debug and troubleshoot incidents with Sonatype products and solutionsReproduce defects and file actionable issues for product engineeringReplicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)Represent Technical Support and customer interests in Engineering and Product Management discussionsAssist product management in developing and prioritizing enhancement listsSummarize, communicate, and escalate customer experiences to managementContribute to and maintain our Knowledge BaseContribute to our diagnostic tools and utilities, and create new onesRespond to customer inquiries via support cases, email, chat, and phone Who You Are 3+ years experience supporting complex enterprise software solutionsAbility to read and understand Java code is necessaryExperience using Rest APIsExperience with testing and/or development of production quality Java based web applicationsSolid experience with Linux command line toolsExperience with SQL databases (PostgreSQL is a plus)Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL)Experience with scripting languages (Python, Bash, Typescript, etc.)Experience with a major cloud platform like AWS, Azure or GCPExperience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.)Experience with container technology like Docker, Kubernetes or similar.Exceptional communication skills --> Written and verbalSolid English proficiencyVery good problem solver! --> Solid experience interacting with internal/external clients on technical challenges Ideal To Bring SCM and CI/CD and associated tools (Jenkins, Bamboo, Github, Gitlab etc.)Debugging certificate-based mutual TLS and SSL authenticationExperience analyzing network traces using tools such as wireshark or tcpdumpComponent management build tools (Maven, npm, NuGet etc.)Experience with Sonatype, jFrog, Snyk and similar productsDeployment/Configuration of Cloud platforms such AWS, Azure and GCPOAuth and/or SAML integration experience