Technical Support Engineer 2 (Remote)

Responsibilities

• Troubleshoot and resolve problems related to virtual platforms and virtual infrastructure including vCenter and vCloud
• Aid in configuration, maintenance, and troubleshooting of enterprise firewalls, with Palo Alto Networks and Panorama experience being a strong plus
• Support creation, review, and tuning of firewall security policies, NAT rules, VPN configurations, and threat-prevention settings
• Manage and operate Microsoft Windows-based server systems and associated technologies including server clustering, DHCP, DNS and WINS and DFS
• Resolve network issues related to routing, firewalls, and Load Balancers
• Configure and manage Microsoft Active Directory, including implementations and their interoperability with disparate directory structures and security methods in a business enterprise environment
• Assist with troubleshooting issues related to web services, specifically IIS, Apache and ColdFusion
• Provide technical assistance to DataBank’s customers for the support and management of Windows and Linux Servers
• Deploy and maintain diverse client systems including Windows and Linux systems
• Proactively monitor all production systems in an enterprise environment to include those related to performance, failed hardware, alert conditions, and other issues affecting business operations in a production environment
• Identify and implement efficiencies to daily processes and procedures
• Participate in an "on call" rotation and provide after-hours availability

Qualifications

• 5+ years of experience required in the Information Technology field
• 3+ years of experience working Windows and or Linux platforms; ability to troubleshoot network connectivity issues at both an application and Server OS level
• 3 + years of experience working knowledge of Virtual infrastructure technologies, specifically VMware
• Experience managing and configuring Active Directory including, replication services, group policies and folder redirection
• Experience supporting Microsoft products including SharePoint, Office365 and SCCM
• Experience with Routers, Switches, Firewalls and Load balancers with knowledge of TCP/IP network administration and troubleshooting
• 3 + years of experience with Microsoft SQL and Microsoft IIS services
• Scripting experience with Python, PHP or PowerShell is required
• Experience with MySQL, Apache and Cold Fusion
• Fundamental Backup and Patching knowledge
• Excellent troubleshooting, problem-solving and organizational skills
• Superior customer service skills
• Project management oriented with ability to lead project planning through implementation
• Strong written and verbal skills, comfortable preparing documentation of procedures and guidelines
• Detail orientation, and the ability to record, organize, and communicate
• Ability to work flexible schedules when required
• Ability to multitask and appropriately prioritize duties
• A self-starter who can excel in a team environment of a growing and dynamic enterprise
• A nonpolitical team player who can build immediate credibility with all teams
• Occasional travel may be required
• Experience with Ansible a plus