Technical Support Engineer- (Remote)

Provide technical leadership and expertise for the service phase of Offshore Wind Turbine projects, acting as the first contact for Service operations leadership, Production Engineers, Supervisors in SOV, and technicians in turbines. Secure efficient interventions and serve as the main focal point for continuous improvement on technical preparation of service activities.

Responsibilities

• Provide first-level remote and periodic onsite technical troubleshooting for turbine issues to services teams, escalating or redirecting to appropriate technical specialists as needed to ensure commissioning timelines related to the turbine controller.
• Create and manage technical cases, work orders, and Non-Conformities (NCs) for instructions updates, tools updates, troubleshooting guides updates, or customer technical queries in line with project and quality processes.
• Support Work Orders (WO) readiness by defining priorities and assisting the back-office purchasing team with tooling and spares lists to streamline daily planning and execution.
• Coordinate daily planning calls with offshore vessels to support execution planning and optimize activities for the following day.
• Collaborate with design and technical support teams to develop world-class troubleshooting guides, reinforcing service technical independence and boosting daily efficiency.
• Lead technical and operational improvements affecting main controller, HMI, or SCADA functions for technician operations, as well as site-specific operations like Grid outages.
• Drive process improvements focusing on digitalization, data analytics, and EHS compliance.
• Analyze data for continuous improvement in operational safety and quality, with a special focus on warnings analysis and control improvements on overall warnings strategies.

Requirements

• 8 years of Offshore Wind Farm experience.
• Degree or Diploma in Electrical, Mechatronics, or Industrial Engineering.
• Proven track record in wind turbine operation and troubleshooting (mandatory).
• Strong understanding of wind turbine systems, including electrical, mechanical, controls, and network/communication systems.
• Offshore wind experience is highly desirable due to logistical complexity and offshore operational challenges.
• Experience with continuous improvement and quality tools applied to service operations.
• Strong problem-solving, analytical, and interpersonal skills.
• Flexibility, motivation, and ability to work under pressure while managing multiple priorities simultaneously.
• Strong communication, goal-driven, and team-player skills.
• Proficiency in English for global procedures.

Working Relationships

Reports to the Technical Support Leader; supports Operations execution teams, including supervisors and technicians working locally in turbines or remotely in the Remote Operation Center. Maintains a strong relationship with the Control team within the Engineering organization.

Pay

For candidates applying to a U.S.-based position, the pay range is between $87,000.00 and $145,000.00. The Company pays a geographic differential of 110%, 120%, or 130% of salary in certain areas. The specific pay offered may be influenced by the candidate’s experience, education, and skill set. Bonus eligibility includes a discretionary annual bonus.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• Access to Health Coach from GE Vernova, a 24/7 nurse-based resource.
• Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.
• Retirement benefits, including the GE Vernova Retirement Savings Plan (tax-advantaged 401(k) with company matching and retirement contributions) and access to Fidelity resources and financial planning consultants.
• Tuition assistance and adoption assistance.
• Paid parental leave and disability benefits.
• Life insurance.
• 12 paid holidays and permissive time off.