Technical Support (Email Marketing) for Digital Marketing Company - Remote
LTVplus · Brandon, FL · 1 mo ago
MarketingInternship
Requirements
- At least 1 year experience in Digital Marketing
- Knowledge in Email Marketing Basics
- Experience Working/editing comfortably with Excel/CSV or other data files
- Problem-solving, analytical, detail-oriented, both inductive and deductive reasoning
- Natural aptitude for following listed protocols prior to escalation
- Eager to learn, ability to ask great/targeted questions to collect further and comprehensive details without lengthy threads
- Proactive initiative on multiple product features
- Strong typing skills, strong English grammar required (email, chat messaging, no voice)
- Comfortable with Google Translate
Responsibilities
- Tier 1/2 support addressing email marketing issues
- Account investigation and answering and guiding product usage via chat and email
Working Conditions
- HOOP: 6AM - 3PM PT, Mon-Sun
Training
Training duration is 8 hours.
Tech Checklist
- A reliable computer (at least with an i5 processor)
- A stable high-speed internet connection
- A quiet, cozy workspace to handle calls and chats like a pro
- Flexible with work schedule
Nice to Have
- Compliance and/or fraud background