Technical Support Coordinator

Responsibilities

• Coordinating and monitoring the personal computer (PC) replacement program for Beacon Healthcare System.
• Coordinates the timely delivery of PCs to end-user departments.
• Serves as a point person who contacts vendor(s) for the purchase of authorized computer equipment and software programs.
• Installs new and replacement computer equipment and provides maintenance of equipment.
• Provides support of PC-related software and operations and serves as a technical resource to the Technical Support Specialists.

Qualifications

• Requires the in-depth knowledge of computer operations needed to act as a technical resource to end-user departments and other Information System staff.
• Requires a solid understanding of Beacon Healthcare System operations and how they interact with each other in a computerized environment.
• Requires advanced knowledge of computer hardware and software.
• Demonstrates the communication skills (both verbal and written) necessary to communicate effectively with the staff (at all levels) from end-user departments and provide effective training.
• Demonstrates the analytical and problem-solving skills needed to gather, analyze and interpret data and to identify and resolve day-to-day computer needs and/or problems in a timely and efficient manner.
• Demonstrates the interpersonal skills necessary to interact effectively with all levels of Beacon Healthcare Systems associates and vendors and assist with developing and maintaining effective working relationships.
• Demonstrates leadership and organization skills, detail orientation and the ability to work with minimal supervision.