Technical Support
Nesco Resource · Uniondale, NY · 2 days ago
On-siteOTHRFull-time
About the Role
Technical Support/Service Desk Specialist position in Nassau County (Hybrid). Qualified candidates should have a helpdesk, systems, or technical support background and the ability to work in a fast-paced environment.
Responsibilities
- Provide support to resolve end user technical problems and follow through to resolution.
- Handle hardware and software support, including deployment/imaging and user configurations.
- Assist with onboarding/offboarding users, equipment moves, and installations.
- Support mobile devices and set up audio/video meetings in conference rooms.
- Participate in internal projects as assigned.
Requirements
- Excellent oral and written communication, organizational, time management, and interpersonal skills.
- Ability to work as part of a team and independently.
- Minimum of 3 years' experience with Windows 11/Office 365.
- Familiarity or experience with legal applications, document management, financial applications, or review platforms is an asset.
- Strong analytical and problem-solving skills for troubleshooting and end user support.
Qualifications
Information technology degree or related certification(s) preferred but not essential.
Benefits
- Medical, Vision, and Dental coverage (MEC plan).
- 401K retirement plan.
- Employee Assistance Program (EAP).