Technical Support Associate - Lowrance

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and offers a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

About the role

Navico Group is looking for a Technical Support Associate - Lowrance where you’ll be at the heart of our customer experience, supporting users of our Marine Equipment. You’ll provide expert guidance, troubleshoot technical issues, and help customers get the most out of their equipment—all while contributing to a collaborative and innovative support environment.

This is a technical role with direct customer exposure, offering the opportunity to make an impact on customer experience and contribute to Navico Group’s reputation for excellence in marine electronics.

Responsibilities

• Serve as a key contact for customers, helping coordinate service activities and technical support via phone and email
• Support customer satisfaction by assisting with product questions, including features, benefits, installation, and compatibility
• Perform remote troubleshooting using schematics and internal tools
• Document customer cases in CRM systems, and analyze service trends to improve quality
• Collaborate with internal teams to enhance training materials, service documentation, and product robustness

Requirements

• Technical Foundation: Experience in troubleshooting electronics remotely, while using effective problem-solving techniques to work through conflicts
• Customer-Centric: Proven ability to manage customer expectations, coordinate with internal partners, and deliver clear verbal & written communications
• Operational Agility: Self-starting team-player skilled in Microsoft Office Suite, with strong organizational skills, integrity, and a desire to learn
• Collaborative Spirit: Strong communicator, team player, and proactive problem-solver with a bias for action and ownership mentality

Qualifications

Required

• Prior experience in installation, repair, maintenance, or support of marine electronics hardware
• Practical computer application literacy (including Microsoft Office Suite, and ability to learn internal systems)
• High-School Diploma/GED
• A positive attitude and professional poise
• Strong ability to work with different types of people

Preferred

• ABYC, NMEA, or MEI Certified
• FCC License
• Bilingual in Spanish and English
• Familiar with Lowrance HDS or Simrad NSS Ecosystem
• 1 year of experience in Marine or RV electronics installation

Working Conditions

• Office Environment, hybrid schedule
• Travel up to 10% of the time

Pay

The anticipated pay range for this position is $37,700 – $52,900 annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

Benefits

• Medical, dental, and vision coverage
• Paid vacation
• 401k (up to 4% match)
• Health Savings Account (with company contribution)
• Well-being program
• Product purchase discounts