Technical Support Associate (Fiber)

About the role

You Are:

• A trustworthy individual.
• Hungry to learn and grow.
• Loves helping customers and making them feel comfortable even when the technology is tricky.
• Tech-savvy and always curious about how things work, especially when it comes to fiber.

Responsibilities

• Initial Technical Support: Triage issue, solve if able, escalate if needed (phone, chat, email).
• Troubleshoot fiber link issues including loss budgets, connector quality, and test equipment interpretation.
• Guide customers through proper fiber testing procedures and advise next steps, specifying projects and project layouts.
• Maintain accurate records in our CRM.
• Training Support (Growth Opportunity): Assist with product training, Develop Training Guides & Troubleshooting Docs, Represent Cleerline in the field (events, customer visits).

Requirements

• Strong understanding of fiber optic fundamentals: cable types, connector types, single-mode vs. multimode, bend radius, link loss, and testing.
• Hands-on experience with fiber installation, termination, or testing in an AV, IT, or telecom environment.
• Experience with CRM or ticketing systems.
• Preferred: Experience with fiber optic test equipment, Familiarity with low-voltage cabling infrastructure, structured cabling, AV Distribution systems, or network/telecom environments, BICSI, FOA, or equivalent fiber optic industry certification, Bilingual - Spanish is a plus!

Qualifications

• Steady work history (3yrs between hops), a pleasant disposition, High EQ.
• In-Person (Not Remote or Hybrid) at 8404 El Way, Suite 2B Missoula, MT 59808.
• Full Time (40hrs/Wk) – Mon-Fri Hours TBD.

Benefits

• $35-$45/hr – Yup!
• Medical/Dental/Vision - check!
• HSA, Life, Accident available
• 3% Safe Harbor 401k
• PTO - 7 days Yr1, 9 Yr1-2, 15 Yr 2-5, 21 Yr5+