Technical Support Associate

Tasks and Qualifications

• Support frontline teams by researching and documenting solutions for common issues.
  • Assist in troubleshooting basic technical problems under guidance from Professionals or Experts.
  • Ensure accurate and timely updates in ERP and ticketing systems (SAP, Oracle, Jira).
• Create and maintain knowledge base articles and troubleshooting guides.
  • Affirm all service activities are properly logged and documented for compliance.
  • Afford assistance in developing training materials for new processes and tools.
• Customer Support Coordination
  • Provide status updates to customers on non-critical issues when required.
  • Support communication between technical teams and customers for data-driven insights.
  • Afford help ensuring customer satisfaction through accurate and timely information.
• Continuous Improvement
  • Participate in process improvement initiatives using Lean or Six Sigma principles.
  • Suggest automation opportunities for reporting and ticket management.
  • Afford contribution to system reliability and performance improvement projects.

Qualifications

• Afford an Associate degree in Engineering, IT, or related field (Bachelor’s preferred).
• Afford 1–3 years of experience in technical support or data analysis.
• Afford strong proficiency in Excel and familiarity with BI tools (Power BI, Tableau).
• Afford a basic understanding of automated systems and ERP platforms.
• Afford excellent analytical, organizational, and communication skills.
• Afford the ability to work in a fast-paced environment and manage multiple priorities.