Technical Support and Facilities Coordinator (Part-time)

Summary of Role

The Technical Support and Facilities Coordinator is a member of the AUA IT and Facilities Team, responsible for maintaining high availability of network resources, computer workstations, and a safe, welcoming campus environment for staff, students, and faculty. The incumbent provides direct Tier 1 support for hardware and software, manages the Help Desk ticketing environment, and coordinates daily facility operations, including routine maintenance, space planning, and vendor oversight. This dual-focus role ensures that both technical resources and physical campus spaces are fully optimized to support staff performance and student success.

Technical Support Responsibilities

• Frontline customer support focused on resolving technical issues end-users encounter efficiently and in a timely manner.
• Configure and maintain the campus computing infrastructure including computers, peripherals, printers, software, and computer imaging.
• Diagnose and repair problems efficiently and in a timely manner.
• Assure software and cable management meet company standards.
• Ensure the integrity of the network is maintained by ensuring physical and electronic hardware and software security is maintained.
• Install all software on campus computers and ensure software licenses are valid.
• Maintain an inventory of hardware and software for insurance purposes as well as Head Office use.
• Set up new computer hardware and assist the departments in decisions based on the needs of the campus.
• Assign printer access and manage the queue set-up.
• Provide guidance for new staff, faculty, and students on the campus on network-related issues.
• Monitor the helpdesk systems; accept, troubleshoot, and resolve tickets.
• Liaise with other departments as necessary to provide technical and administrative support to students and staff members.
• Manage the maintenance of the internal computer equipment.

Facilities Responsibilities

• Oversee the day-to-day maintenance, cleanliness, and overall upkeep of campus classrooms, offices, and common areas, ensuring a safe and welcoming environment.
• Conduct routine inspections of campus premises, identify deficiencies, and coordinate timely repairs.
• Coordinate and supervise external vendors and contractors for building services such as HVAC, electrical, plumbing, janitorial, and general maintenance.
• Manage facilities-related work orders and tickets through to resolution.
• Administer building access control, security systems, keys, and access cards.
• Ensure campus compliance with health, safety, fire, and applicable regulatory standards, and support emergency preparedness and response procedures.
• Support the setup of classrooms, meeting rooms, and campus events, including furniture arrangement and audio-visual equipment.
• Liaise with building management/landlord on shared services, repairs, and facility issues.
• Maintain an inventory of facilities supplies, equipment, and assets, and reorder as needed.
• Assist with space planning, office moves, and reconfigurations to meet campus needs.
• Other duties as assigned.

Position Requirements

• Post-secondary education in computers/LAN Administration.
• 1-2 years of working experience in a similar environment.
• Working knowledge of Windows Operating systems.
• Experience in supporting desktop applications, Servers, Audio Visual equipment is an asset.
• Basic understanding of building systems and general maintenance (HVAC, electrical, plumbing) is an asset.
• Familiarity with health, safety, and fire regulations and best practices.
• Experience coordinating vendors, contractors, and service providers.
• Strong organizational and time-management skills, with the ability to prioritize competing IT and facilities demands.
• Ability to lift and move equipment and furniture as required, and to be physically present on campus.