Technical Support Analyst (Onsite - Traverse City, MI)

About the role

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare – northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures – you might just be Munson Material.

To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.

Responsibilities

• Assists senior staff and project leaders in the configuration, maintenance and installation of IT equipment.
• Provides operational support of technology.
• Provides concise, timely and detailed documentation of activities related to hardware/software service requests, installations and removals.
• Responsible for maintenance of technical documentation of operational processes and procedures.
• Responsible for maintenance of departmental documentation including hardware and software inventories.
• Monitors and processes tickets.
• Monitors, troubleshoots and resolves hardware, operating system, application and desktop problems following documented procedures.
• Escalates more complex issues to appropriate IS resources.
• Responsible for preparation, installation and removal of hardware and software.
• Responsible for connection of hardware to the network.
• Works with vendors or other IS staff in resolving application, operating system, desktop, network and hardware issues.
• Performs pre-defined functions during downtime procedures including departmental rounding and relaying pertinent information to the command center.
• Performs spreadsheet, database and word processing functions.
• Maintains proper security at all times.
• Manages multiple tasks simultaneously without significant supervision.
• Provides ideas for improving customer service.
• Performs analysis to solve business or technological issues with occasional guidance.
• Provides one-on-one education to users.
• Performs other duties as assigned.

Requirements

• One of the following are required:
  • Bachelor's Degree (or the equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems.
  • Bachelor's degree (or the equivalent) in related field (e.g. statistics, mathematics, physics) with one-year related experience.
  • Associate degree (or the equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems and two years of related experience.
  • High school diploma or GED and four years experience equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems.