Technical Support Analyst - Kansas City, MO or Orlando, FL
Oracle · Orlando, FL · 1 wk ago
Information Technology$28.41–$56.83/hrFull-time
Responsibilities
- Serves as a point of contact for customers, fielding inquiries via phone or electronic channels.
- Provides technical support by troubleshooting and resolving known issues encountered with assigned Oracle product(s).
- Collaborates with internal teams to report and contribute to the resolution of routine design, reliability, and maintenance issues.
- Maintains service request and/or product documentation and begins to create Knowledge Base articles and/or troubleshooting guides for resolved issues.
- Consults internal teams and stakeholders on diverse customer situations and technical issues.
- Begins to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to recommend enhancements to existing support processes, workflows, guidelines, and best practices.
Qualifications
- Person Management Solution Knowledge
- Technical Troubleshooting
- SQL / CCL API
- Customer and Incident Management
- Healthcare Acumen (understanding healthcare terminology)
- Teamwork and Ownership
- Learning Agility
- AI Fluency
Skills
- Person Management Solution Knowledge
- Technical Troubleshooting
- SQL / CCL API
- Customer and Incident Management
- Healthcare Acumen (understanding healthcare terminology)
- Teamwork and Ownership
- Learning Agility
- AI Fluency
Benefits
Oracle offers a comprehensive benefits package which includes:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care
- Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance