Technical Support Representative - Kansas City

The Opportunity

Are you someone who enjoys solving problems, working with your hands, and helping customers succeed? This is a unique opportunity to combine technical troubleshooting, customer support, product repair, and sales support in a role that has a direct impact on Gallagher's customers and business growth across North America.

What makes this role especially rewarding

• Bleeds technical expertise, customer service, hands-on product repair, and business support
• Blends feedback to improve product reliability
• Trains customers to achieve better outcomes
• Engages in customer interactions to drive continued growth for Gallagher across North America

This Position Is Ideal For Someone Who Enjoys

• Troubleshooting and finding solutions to technical challenges
• Likes working directly with customers and building relationships
• Has strong mechanical aptitude and enjoys hands-on repair work
• Is detail-oriented and comfortable using systems such as SAP and CRM tools
• Thrive in a fast-paced environment where continuous improvement and innovation are valued
• Wants to be part of a company that combines technology, agriculture, and customer success
• Enjoys coming into an office for team collaboration

What You'll Bring

• Detail-oriented with a strong technical aptitude and desire to learn
• Excellent verbal and written communication skills
• Strong organizational and time management abilities with the capacity to manage multiple priorities
• Self-motivated and able to work independently with minimal supervision
• Strong analytical and problem-solving skills with a focus on finding practical solutions
• Committed to open, honest, and transparent communication
• Comfortable working in a fast-paced environment where continuous improvement is valued
• Previous experience in product repair, equipment servicing, or a related technical role
• Customer service and/or technical support experience
• Experience troubleshooting products and assisting customers with technical inquiries
• Experience building positive relationships with customers while delivering a high level of service
• Experience using hand tools and working with electronics
• Soldering experience is an asset but not required
• Basic computer proficiency, including:
• Windows Operating Systems
• Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
• SAP or similar ERP systems