Technical Support Analyst/Engineer

About the role

This position will primarily focus on client desktop systems deployment and administration, mobile device and print management, in-person and phone support, and personal solutions consulting. The role may also involve participating in project implementation, technical training and knowledge management, and security administration.

Responsibilities

• Deploy and administer client desktop systems.
• Manage mobile devices and print solutions.
• Provide in-person and phone support to clients.
• Consult on personal solutions for clients.
• Participate in project implementation and technical training.
• Contribute to knowledge management and security administration.

Requirements

• Outstanding customer service skills.
• Versatility and breadth of technical skills.
• Strong organizational skills and attention to detail.
• Ability to take ownership where appropriate.
• Ability to help teams and projects successfully accomplish their objectives.
• Knowledge of Microsoft and Apple products.
• Understanding of ITIL methodology, change management, and risk management processes.
• Experience with network and telecom troubleshooting, routers, TCP/IP, firewalls, VPNs, and Voice services.
• Proficiency in using and updating Support Ticketing System.