Technical Support Analyst

About VRC

VRC is a full‑service, independent, global valuation firm that focuses exclusively on valuation and advisory services. Since 1975, we have delivered valuation and financial opinions for M&A transactions and the financial and tax reporting requirements of Fortune 500 companies, private equity firms and their portfolio companies, and more.

About this role

We are seeking a Technical Support Analyst under the direction of the IT Director to develop, configure, maintain, support, and optimize end‑user systems while maintaining security governance on all devices in accordance with regulatory policies. This includes Windows 11, Azure, Entra, and desktop applications. The role includes frontline help‑desk support and rotating on‑call responsibilities. The position is based in Milwaukee; periodic travel to the office may be required on an as‑needed basis.

Responsibilities

• Work with the IT Team to meet department goals, priorities, and initiatives.
• Represent the IT Team with customers, peers, co‑workers, and partners.
• Advise coworkers, consultants, and customers on operations and security.
• Administer daily infrastructure/desktop support, including change‑management requests, monitoring, and service requests.
• Perform maintenance on workstations.
• Troubleshoot customer support issues with desktop and application errors.
• Monitor Help Desk queue, complete tickets and requests thoroughly and on a timely basis, and escalate issues as needed.
• Monitor and maintain service performance, including installation, upgrade, administration, troubleshooting, and planning enhancements for end‑user systems.
• Document configuration and all changes, standard operating procedures, licensing, and contracts to achieve compliance with IT policies and procedures.
• Follow Computer Life Cycle Management Policy and deploy new user hardware/software packages.
• Demonstrate learning agility by enhancing technical knowledge through continued education and research.
• Use multiple media platforms—including video conferencing, telecommunications, email, and enterprise software systems—via laptop or computer.
• Work in conference rooms, meeting rooms, and other facilities utilized to conduct staff meetings and gatherings (reasonable accommodation may be made for individuals with disabilities).
• Share on‑call responsibilities with the IT Team.

Requirements

• 3–5 years of experience in a technical support or information systems position.
• Strong experience with Microsoft systems.
• Experience with Microsoft Intune and Entra.
• Experience in Microsoft hybrid environments.
• Experience with Office 365 administration.
• Experience with cloud services and infrastructure using Azure.
• Highly skilled at customer support, incident identification, and problem solving.
• Ability to analyze and interpret technical documents, procedures, and regulations.
• Excellent verbal and written communication skills; detail‑oriented and accurate.
• Strong teamwork skills and the ability to work independently, prioritize workload, and meet deadlines.
• Solution‑oriented mindset, forward‑thinking, creative problem solving, high ethical standards, and a positive professional image.
• Associate or bachelor’s degree in information systems, application support, databases, or a related field (preferred).
• Current authorization to work in the United States without the need for visa sponsorship now or in the future.

Benefits

• Competitive bonus program.
• Medical, dental, and vision insurance; life insurance; disability coverage.
• Health Savings Account and dependent‑care reimbursement.
• Commuter benefits.
• 401(k) match program and voluntary insurance options.
• Generous time off and flexible work arrangements.
• Reimbursement for admission fees and study material for professional designations.
• Opportunities for growth as VRC expands.

Diversity & Inclusion

VRC is an equal‑opportunity employer committed to creating a diverse team. We value a team‑based environment where each person’s talent, ideas, opinions, and expertise are respected. All qualified applicants will be considered without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic. Applicants with a disability who need assistance applying for a position with VRC may email careers@valuationresearch.com.