Technical Support Analyst (36008)

About the role

As a Customer Service Representative, you will be the vital link between clients and innovative products, troubleshooting technical issues, conducting engaging training sessions, and collaborating with sales and support teams to ensure top-tier service. You will foster strong relationships, gather valuable feedback, and drive continuous improvement.

Responsibilities

• Troubleshoot technical issues for customers
• Conduct engaging training sessions
• Collaborate closely with sales and support teams to ensure top-tier service
• Foster strong customer relationships
• Gather valuable feedback
• Drive continuous improvement

Requirements

• Location flexibility with hybrid work options in NYC, White Plains, NY, Clayton, MO, Chicago, IL, or Coppell, TX

Schedule

• Must be able to work in‑office on Tuesdays and Wednesdays

Qualifications

• Prior experience in a client‑facing customer service role, preferably within B2B environments

Skills

• Excellent verbal and written communication abilities
• Strong customer relationship management skills
• Analytical mindset with basic data interpretation skills
• Effective problem‑solving capabilities
• Deep understanding of product features and benefits
• Ability to deliver clear and impactful training
• Basic project management skills
• Proficiency with CRM tools and customer support software
• Nice‑to‑have: Experience with B2B client/customer service (minimum one year preferred)
• Nice‑to‑have: Quick learner with ability to absorb product knowledge swiftly
• Nice‑to‑have: Strong organizational, time management, and multitasking skills
• Nice‑to‑have: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)