Technical Support Analyst

About the role

Our client, a leading educational and healthcare organization in Chicago, IL, is seeking a Technical Support Analyst to provide onsite technical support across its academic and clinical environments. This is a hands-on end-user support position responsible for resolving Level I technical issues involving Microsoft 365, Windows, Active Directory, Entra ID, Group Policy, desktop imaging, hardware, printers, mobile devices, VPNs, Citrix, and general network connectivity. The ideal candidate has at least 1-3 years of Help Desk/Desktop Support experience and is comfortable going beyond basic break/fix support. This person should be able to troubleshoot issues independently, determine which technical area an issue belongs to, thoroughly triage problems