Technical Support Agent (Access)

Key Responsibilities

• Accepting support requests from several channels (chat, phone, email)
• Effective management of multiple cases using the Zoho Desk ticketing system
• Providing support to the Inside Sales and Sales Engineering Teams
• Testing and evaluating new technologies
• Developing camera support files
• Performing other related duties as assigned

  Skills, Knowledge & Expertise

  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Professional and pleasant telephone manner
  • Ability to explain technical issues to technical and nontechnical employees and customers
  • Strong analytical and problem-solving skills
  • Proficient with or the ability to quickly learn an array of hardware and software
  • Intermediate knowledge of networking
  • Intermediate knowledge of Linux

  Requirements

  Minimum of two years of relevant experience

  Job Benefits

  • Total Rewards: Competitive medical, vision, and dental plans (including company-offset premiums)
  • 401k with company match
  • Paid Time Off (PTO) policy

  About the Role

  This is a high-volume, call-center-based role that demands a foundational understanding of electronics, networking, and a passion for solving problems hands-on, even when remote.

  Department

  Technical Support

  Location

  Bethesda

  Compensation

  $19.00 / hour