Technical Support Administrator I

About the role

Join our team as a Technical Support Administrator I and play a key role in keeping our employees connected, equipped, and supported with technology. In this hands-on role, you'll help support the laptop lifecycle program, troubleshoot technical issues, create and maintain PowerShell scripts, support endpoint applications, and collaborate with teams across the organization. If you enjoy solving problems, working with technology, and providing excellent customer service, this is a great opportunity to grow your IT skills while making a meaningful impact.

Modern Woodmen of America is one of the nation's largest fraternal benefit societies, with over $18 billion assets. Fraternals are unique membership organizations that pair the "member-owned" characteristic of a mutual insurance company with the "social mission" characteristic of a service organization. They unite individuals with common bonds, provide a variety of life insurance and investment products, and form one of the nation's most effective volunteer networks.

Responsibilities

• Contribute to the development, installation, testing and monitoring of the PC or end user and endpoint computing environments (physical and virtual).
• Performs system administration and management duties for all endpoint and end user infrastructure systems.
• Provide Tier 2+ support by conducting root-cause analysis, isolating the source of problems, and resolving bugs.
• Create and manage scripts written in PowerShell, Python, or various scripting languages.
• Perform system administration tasks using endpoint administration tools such as Microsoft Intune, BigFix, ControlUp, and Microsoft Defender.
• Maintain 3rd party software catalog management. Windows Operating System deployment task sequences and diagnosing Windows OS.
• Coordinate the pickup and delivery of equipment and related packages between designated locations.
• Perform diagnostic testing on laptops and accurately document findings.
• Support our Hardware Operations Center. Including inspecting and maintaining returned and outbound equipment to ensure it meets operational and quality standards.
• Support and maintain firmware for end user devices.
• Collaborate effectively with team members and cross-functional partners to support efficient workflow execution and continuity of operations.
• Work with Information Security Department on implementation of securing on-premises and cloud infrastructure.
• Work with third party auditors, internal auditors, Human Resources, Legal, and Compliance Departments on various requests and controls.
• Develop user instructional materials and provide individual or classroom training to users.
• Communicate with vendors or other third parties through normal means, escalating with them if necessary.
• Perform off hour upgrades that may need to happen at night or on weekends by conferring with vendors, developing, testing, evaluating, and installing enhancements.
• Be a member of the team for on-call rotation, which provides 24x7x365 monitoring and support of the Society's Infrastructure, software licensing, and maintenance agreements.
• Perform additional responsibilities as assigned.

Qualifications

• Associate degree in Computer Science or related field preferred.
• 1 or more years related work experience.
• Advanced knowledge of laptop/PC hardware, Windows Software, IT Help Desk processes.
• Excellent verbal and written communication skills and the ability to work well with others.
• Strong attention detail with the ability to manage multiple priorities effectively in a fast-paced environment.
• Ability to install, configure, and upgrade Windows applications.
• Strong customer service skills.
• Ability to obtain LOMA Level I within 6 months of hire.

Pay

The hourly pay for this position is $29.25. The specific rate will depend on the successful candidate's qualifications and prior experience. Applicants must be legally authorized to work in the United States without the need for current or future employment-based sponsorship. We are unable to sponsor or take over sponsorship of employment visas at this time, nor can we guarantee future sponsorship.

Schedule

This is a full-time onsite, hourly position: 37.5 hours per week (7.5 hours per day), Monday-Friday, with flexible start time between 7 a.m.-9 a.m. On-site positions work at our Home Office in Rock Island, IL.

Benefits

• Stability: Modern Woodmen has been Modern Since 1883® and exists for our members. We make long-term decisions that provide stability for our employees, financial representatives, and members.
• Respect for personal time: We offer vacation, sick leave and 11 paid holidays. We value your time outside of work and offer careers that blend work and life well.
• Professional growth: Benefit from our commitment to employee development which includes educational offerings to enhance your knowledge of our industry.
• Great culture: We build strong working relationships across our organization through collaborative work and volunteer opportunities.
• A beautiful office: Enjoy a beautiful view! Our home office, located in downtown Rock Island, IL, has a lovely plaza overlooking the Mississippi River.
• On-site Café: Our employees can purchase a variety of breakfast, lunch, and beverage options at Café 1883.
• A thriving local community: Not from the Quad Cities and hesitant to consider relocation? Give it some thought. The Quad Cities offers an idyllic Midwestern lifestyle along the mighty Mississippi and consistently ranks at the top of the list for quality of life and cost of living. It is home to more than our share of artists, festivals, and fun in every season.
• Exceptional benefits: Our comprehensive benefits package is designed to support your health and financial well-being. Benefits include:
  • Company-paid retirement plan
  • Matching 401(k) plan
  • Employee Impact Bonus
  • Medical, Dental and Prescription Drug Insurance. We pay 100% of employees' health insurance premiums and 50% of employee dependents' premiums.
  • Group term life insurance.
  • Long-term and short-term disability.
  • Voluntary benefits: vision, flexible savings accounts (FSA), accident insurance