Technical Success Manager

About the role

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk.

Responsibilities

• Drive adoption and value realization for a portfolio of enterprise customers across their Application Security workflows.
• Build and foster trusted relationships with stakeholders across customer engineering and security teams to support adoption and retention.
• Deliver structured onboarding programs that help customers achieve their security program goals using Snyk’s suite of products.
• Advocate internally for customer needs, partnering with Product, Sales, and Support to flag risks and inform roadmap feedback.
• Prepare and help facilitate business review meetings (QBRs), using data to demonstrate ROI and surface expansion opportunities.
• Cook up internal and external resources to remove barriers to adoption and resolve technical challenges.

Requirements

• 3+ years of experience in a customer-facing technical role, engaging with both practitioners and stakeholders to solve business problems with advanced technologies.
• Experience working closely with technical customers within the Enterprise space in North America.
• Strong working knowledge of Developer or Application Security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code).
• Experience supporting technical or engineering initiatives, with strong problem-solving and business case skills.
• Strong communication skills, with the ability to facilitate discussions, handle objections, and influence stakeholders from end-users to managers.
• Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment.

Qualifications

• Have a developer background, coding experience, or deep familiarity with modern DevOps environments.
• Have experience supporting technical transformation or change management projects.
• Have a history of problem-solving and innovation in developing technology programs.
• Possess a Bachelor’s Degree in computer science, technology, engineering, math, business, or equivalent experience.
• Enjoy translating complex technical wins into clear business value—you love a good success story!

Skills

• Passionate about helping customers navigate change and unlocking business value through data-driven analysis.
• Ability to turn "security" from a blocker into an enabler, guiding engineering and security teams through their DevSecOps journey.

Benefits

• Annual Base Salary Range: $91,800- 114,750
• Target Commission Range: $16,200- 20,250 (at 100% attainment of sales)

Pay

• Annual Base Salary Range: $91,800- 114,750

Schedule

• Flexible working hours, work-from-home allowances, in-office perks, and time off for learning and self development

Company Culture

• Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place.
• We have employee resource groups, country-specific benefits, and programs tailored to your location and role.
• We offer generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers.
• We provide health benefits, employee assistance plans, and annual wellness allowance.
• We cover country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances.