Technical Success Consultant

About the role

The Technical Success Consultant role plays a crucial part in ensuring customer success by delivering exceptional outcome-based services in support and enablement of business goals. This role involves guiding customers in using AVEVA’s PI System effectively and promoting its adoption across all levels of the customer organization.

Responsibilities

• Lead workshops and coaching sessions to guide customers in using the PI System successfully to realize their use cases.
• Act as a technical liaison to assigned customer accounts, collaborating with Customer Success Managers to maximize customer value and drive new business.
• Lead strategic conversations with customers to guide them through use case discovery and position AVEVA products and infrastructure to address their needs.
• Lead conversations to help focus on the vision where the PI System adds business value, at all customer levels, including Administration/IT Staff, Operations Management and Staff, and "C" level executives.
• Influence and drive adoption of the PI Infrastructure through product demonstration, Proof of Value, and other promotional activities.
• Assist with risk vs. benefit analysis to help the customer understand the ramifications of various deployment options.
• Proactively engage Enterprise Customers to promote enterprise-wide adoption and implementation of the PI Infrastructure.
• Mentor other team members on industry, product, and/or technology topics.

Qualifications

• Bachelor’s degree or higher in engineering or another technical field.
• 5+ years of experience with real-time operational data systems within an industrial manufacturing and/or operating industry.
• Hands-on PI System experience, highly desired.
• Strong leadership, customer service, and interpersonal relationship skills.
• Solid oral, written, presentation, and communication skills.
• Ability to work as part of a team to solve problems and share best practices.
• Experience working with C-level executives, a plus.
• A background in architectures and enterprise-wide design methodologies, a plus.
• Willing and able to travel, as required, possibly for up to 50%.