Principal Technical Success Consultant

About the role

The Technical Consultant ensures customer success by delivering exceptional outcome-based services in support and enablement of those business goals. They use best practices, technical knowledge, and their industry expertise to deliver services to our strategic customers, as well as to a broader scope within the AVEVA customer base and sales activities. The Technical Consultant role helps shape our customers’ vision of how AVEVA software, including the PI System infrastructure, supports and enhances business drivers and goals. We are looking for people with strong real-time operational data system technical skills, or related Industry and technical experience. Typical activities include workshops, coaching sessions, installations/upgrades/migration experience, Asset Framework and Analytics training, use case discovery, demonstration, best practice documentation, PI System architecture development and documentation, and other activities to promote the adoption of the AVEVA solutions, including PI System, to all levels of a customer organization. You will collaborate with our entire organization to optimize the benefits of the Enterprise Infrastructure and help the customer move more rapidly in their journey towards getting value and being successful with the AVEVA solutions. The successful candidate will have relevant experience in one of AVEVA's core industries. Ideally, the candidate also has a broad knowledge around related modern technologies: Cloud, IoT, highly distributed systems, Analytics, Business Intelligence (BI), Artificial Intelligence (AI) etc.

Responsibilities

• Lead workshops and coaching sessions to guide the customer in using the PI System successfully to realize their use cases.
• Act as a technical liaison to assigned customer accounts, collaborating with Customer Success Managers, to maximize customer value and drive new business.
• Lead strategic conversation with customers to guide them through use case discovery and position AVEVA Products and Infrastructure to address those needs.
• Lead conversations to help focus on the vision where the PI System adds business value, at all customer levels. Examples include Administration/IT Staff, Operations Management and Staff, "C" level executives.
• Have a strong interest in growing your career and participating in both internal and external training programs to keep abreast of emerging technologies and markets.
• Display initiative and self-motivation to deliver high quality results along with meeting all expectations for both internal and external customers.
• Influence and drive adoption of the PI Infrastructure through product demonstration, Proof of Value, and other promotional activities.